Penderels Trust
Care Coordinator
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About The Employer
Introduction
A disabled 32-year-old man living in Marks Tey is seeking a highly capable, experienced, and emotionally resilient Lead Personal Assistant / Care Coordinator to provide practical support, complex administration assistance, advocacy, and coordination within a small personal support team. This is not a standard care role. It requires someone intelligent, organised, proactive, and experienced in supporting people with significant disabilities, neurodivergence, trauma, and complex health conditions. The employer is a wheelchair user and largely housebound, living with fibromyalgia, hypermobility spectrum disorder, chronic venous insufficiency, hidradenitis suppurativa, autism, ADHD, and complex PTSD. Support needs fluctuate significantly and can at times be intensive and fast-changing. This role would suit someone with a strong background in complex care, disability support, advocacy, social care systems, or high-level support coordination.
The Right Person Will
- Understand autism, ADHD, trauma, and emotional dysregulation
- Remain calm and grounded under pressure
- Not take blunt communication personally
- Be able to de-escalate situations calmly and professionally
- Maintain healthy boundaries without becoming reactive or confrontational
- Understand the difference between intentional hostility and disability-related overwhelm
The employer values honesty, direct communication, competence, loyalty, and consistency, and tends to work best with people who are practical, thick-skinned, and adaptable.
Duties & Responsibilities
Transfer and mobility support:
- Assistance with wound care and health-related needs
- Driving the employer’s manual Motability vehicle
Administrative & Coordination Support:
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- Managing and responding to large volumes of emails and correspondence
- Helping interpret letters, reports, and official communications
- Assisting with complaints processes, including Ombudsman complaints
- Communicating with Essex County Council and healthcare/social care professionals
- Helping organise paperwork, appointments, and ongoing case management
- Assisting with disability-related administration and benefit-related tasks
- Supporting with Universal Credit (UC), Personal Independence Payment (PIP), reviews, forms, and related processes when required
- Providing practical advocacy and helping ensure important issues are followed up appropriately
- Assisting with budgeting, financial organisation, and practical decision-making support
- Helping maintain structure and continuity during periods of overwhelm, illness, or reduced functioning
There is a significant amount of administration involved in this role. Strong literacy/numeracy, organisation, confidence with systems/processes, computer literacy, and the ability to manage complex situations calmly are essential.
Employer Disability And Health Conditions
- Mobility / Physical
- Mental Health
- Invisible
The Employer's Hobbies And Interests
- Gaming
- Science and Nature
- Bush Crafts and Camping
Other Relevant Information
- The individual is a smoker.
- The individual has allergies. Penicillin Erythromcin H-O: plant energy.
About The Role
Duties and Responsibilities:
- Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed.
- Support and/or prompt with cooking/meal preparation and eating meals/drinks.
- Support and/or prompt the individual to take medication.
- Assist with household chores and general homemaking.
- Support and/or prompt to attend appointments as necessary, e.g. hospital/doctors.
- Support with food shopping.
- Support the individual to look after/care for pets.
- Support to get to and from school/work/college/social activities.
- Support and/or prompt the individual to access sporting and leisure activities.
- Assist and encourage socialisation, participating in activities.
- Promote and encourage friendships and independence.
- Develop a good and trusting one to one working relationship.
- Support with managing paperwork & correspondence.
- Support with gardening.
- Transfer and mobility support
- Driving the employer’s manual Motability vehicle
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Only candidates aged 18 or over should apply for this position as you will be required to administer medication.
The individual's needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required.
You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times.
Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered).
Transport Requirement
Full driving licence is essential as the role requires you to drive the employer’s vehicle, for insurance purpose you must be
Required Skills
- Be honest, reliable, trustworthy and punctual.
- Maintain confidentiality and respect privacy, including the prohibited use of social media in relation to the job role.
- To be able to work on own initiative.
- To work as part of a team.
- To be able to follow instructions accurately.
- Be patient, supportive and caring.
- Have good listening skills and be able to provide non-judgemental emotional support.
- Be empathetic.
- Previous caring experience is essential.
- Be able to work flexibly, adapting to the employers needs on a daily basis.
- Flexibility would be an advantage as the hours may be variable.
- Be self-motivated with a willingness to get involved.
- Have a lively personality.
Required Training
Successful candidates are required to undertake any training that is considered necessary and appropriate to the role.
- Moving and Handling. PA must already hold relevant qualification.
- First Aid. PA must already hold relevant qualification.
When You Are Required
- Hours per week: variable
- Dates and times are flexible and can be discussed at interview.
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