Care Outlook Community
Care Coordinator
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Care Outlook is an expanding leading home care provider in London and South East of England since 2005.
Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.
We are currently recruiting for a Care Coordinator to maintain and develop our service in Oxford.
Core Duties & Responsibilities as Care Coordinator
- Primary role: Roster and Template care calls using an electronic system
- Direct Management: of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
- Creating, managing, and monitoring: customer care plans, ensuring staff rotas meet service users' needs and aspirations
- Ensuring: care assessments, care and risk planning meets best practice and customers' aspirations
- Work with Recruitment Team: to ensure sufficient current and future staffing levels
- Provide care services: to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonable where required
- Ensure: that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
- Work alongside the Branch Manager: ensuring that all quality standards, complaints, and comments are dealt with promptly
- Participate in the paid on-call rota
- Put in place measures: to comply with CQC regulations and work to achieve the best care standards possible
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What We Offer
- Salary: £25,000 - £28,000
- Company issued mobile phone
- Ongoing support and Professional Development
- 20 Days Holiday plus Bank Holidays
- Opportunity to work: in an expanding leading home care provider
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We Are Looking For
- 100% commitment: to helping improve the quality of life of vulnerable people
- Flexibility: to cover on call to meet the needs of the business (essential)
- Knowledge: of CQC standards and CQC Compliance (essential)
- Experience with Rostering: care calls on an electronic system
- Experience in Care Coordinating: or 2 years working within Health & Social Care (preferred)
- Full Driving License: and access to a vehicle (preferred)
- NVQ Level 3 Health & Social Care: (preferred)
If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people's lives, then this could be your next role!
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