Gold Care Homes
Care Home Admin
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About Our Home:
Nestled in a peaceful residential setting, Norwood Green Care Home features 92 comfortable bedrooms, beautiful gardens, and social lounges. Our personalized care plans, excellent facilities, daily activities, and nutritious meals provide everything you need for a fulfilling life.
We Are Looking For:
An experienced administrator to join our team, working up to 40 hours per week.
What You Will Be Doing:
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General reception duties:
- Taking calls
- Transferring to departments
- Greeting visitors
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Duties:
- General correspondence
- Telephone enquiries and reception duties
- Preparation of timesheets and submission of summaries relating to payroll
- Record keeping and taking minutes of meetings
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Typing Support:
- Provide accurate and efficient typing support from written and recorded material, utilizing Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
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Support for Home Manager and Deputy Manager:
- Support the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings
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Duty Rota Coordination:
- Coordinate the duty rota
- Liaise with Bank and Agency staff when required
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Mail Distribution:
- Sort and distribute mail accordingly throughout the Home
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Recruitment Process Support:
- Support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete
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Residents’ Documentation Management:
- Keep accurate records of all relevant residents’ documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records, and sundry invoices
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Financial Invoicing and Information:
- Provide all financial invoicing and information to clients (or next of kin) including sundry invoices
- Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices
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Admissions, Hospitalization, and Discharges:
- Maintain records of client admissions, hospitalization, and discharges to ensure correct charges are invoiced
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Social Services Assessment Forms:
- Process Social Services Assessment forms
- Invoice and liaise where necessary with Social Services’ Finance department
- Chase late payments
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Monthly Summary and Management Information:
- Provide monthly summary of invoices issued and payments received to Head Office
- All management information to be supplied to line manager monthly
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Petty Cash and Wages:
- Prepare and submit data relating to petty cash and wages totals monthly
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Supplier Invoices and Payments:
- Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment
- Liaise with suppliers on queries and refer to home manager where problems exist
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Telephone and Reception Service:
- Provide an efficient telephone and reception service to the general public and relatives/visitors to the home
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Training and Development:
- Attend training courses and sessions as required
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Confidentiality:
- Maintain client, staff, and business confidentiality at all times
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Stationery Orders:
- Prepare and maintain stationary orders, stock, and records
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Telephone Answering:
- Answer the telephone, record accurate messages, respond positively to problems and queries, and deal appropriately with any visitors to the home
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Customer Interaction:
- Ensure all internal and external customer interactions are met with a welcoming and professional manner
Benefits:
- Salary from £28,000 per annum
- Employee of the Month
- Long term service awards
- Blue Light Card
- Professional Development
- Refer a Friend
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