Excelcare
Care Home Quality Improvement Manager
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Care Home Quality Improvement Manager (Nurse Qualified) - London & Essex
£66,462 plus £5000 car allowance
We have an excellent opportunity for a Regional Quality Improvement Manager to join our strong and well-established Home Management and Regional Team supporting 16 Care Homes across our London & Essex region. Excelcare is a family-owned Care Home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect:
- Salary: up to £66,462 per annum
- Car Allowance: £5,000 - business mileage will be paid
- Hours: 8am - 5pm, Monday to Friday
This is an onsite role covering 16 Care Homes across London and Essex
Purpose of the Role:
Reporting to the Deputy Regional Operations Director the remit of the Regional Quality Improvement Manager will encompass the leadership and implementation of the quality strategy across the region reviewing audit outcomes and actions required with direction from the DROD. You will offer guidance and support to the homes while working alongside the teams to ensure we improve care delivery and embed quality and wellbeing.
Essential Experience Required:
This role is exclusively for a Registered Nurse (active NMC Pin) with significant quality assurance experience gained within a UK care home or nursing home environment.
- Proven track record in a quality management role within a care home setting.
- Demonstrable experience improving CQC ratings and leading regulatory compliance. Experience solely in an acute/hospital setting will not be suitable for this position.
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About the Regional Quality Improvement Manager:
- Work with the home managers to ensure the relevant knowledge and support is provided as identified through action plans following the audit process against all aspects of the CQC Regulations, local authority contractual requirements and Company Quality Framework and policies.
- Support with completing action plans against audit findings and identify support needed in conjunction with the Regional Operations Director and Deputy Regional Operations Director and support to address deficits and action required to resolve.
- Support Home Managers, Care Managers, and clinical teams within the homes to analyse Clinical Key Performance Indicators and identify trends.
- Implementation of Service Improvement plans for homes that are rated below the required standard.
- Understand and support the Personhood Framework to ensure homes continue to embed these principles and demonstrate continuous improvement in areas of 'Petals' required within the home.
- Ensure understanding and adherence to local authority and company safeguarding and adult protection policies and procedures, including involvement in adult protection investigations and reporting.
- Provide focused support to care homes as directed. Including but not limited to on-call, crisis management and placement in a home if required.
- Liaise closely with regulatory bodies and partner organisations e.g., local trusts, local authorities, and CCGs to build strong communication channels.
- To advise and support homes on Infection Control policy, maintain links with local authorities and support on any infection control external audits.
- To support as required with the development of nurses through clinical supervisions/observations and feedback on practice.
- To develop and monitor the Quality-of-care pathways from pre-assessment to discharge.
- Play a key role in improving strategies across quality, safety and care delivery including supporting with mealtime experience, lifestyle, hospitality, housekeeping Learning & Development, Sales & Marketing in collaboration with the Regional team members.
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About You:
- NVQ Level 3 or 4 in Health and Social Care or equivalent
- Registered Nurse qualification essential
- More than 2 years clinical and care experience within a Care Home Setting
- Previous quality auditing experience
- Sound working knowledge of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014.
- Up to date knowledge of care and risk assessing
- Full understanding of CQC Regulations including KLOE's
- Car owner and full driving licence to be able to travel across services as required - car allowance and business mileage is paid from the regional office.
What You Can Expect:
- 25 Days holiday plus bank holidays
- Free parking*
- DBS Certificate paid for by Excelcare*
- Contributory Pension Scheme
- Discretionary Company Bonus Scheme*
- Annual Salary Review*
- Comprehensive Induction Program
- Refer a Friend Scheme rewarding up to £500 for every person you refer*
- Team Appreciation Days
- Long service awards
- Blue Light Card membership reimbursement - where you can access a wide range of discounts
Terms & Conditions apply
If this sounds like your next career move, please apply today - we look forward to hearing from you.
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