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Care Manager
Senior Care Manager – Quality Assurance (Hybrid)
At edyn.care, we’re revolutionising live-in care by blending exceptional carers, cutting-edge technology, and top-tier operational support to empower people to live safely and independently in their own homes.
As one of England’s highest-rated CQC-regulated live-in care providers, we’re expanding our Quality Assurance team and are seeking an experienced Care Manager with specialist knowledge in live-in care, domiciliary care, or community care.
The Role
We’re looking for a passionate, detail-oriented Care Manager to lead the quality and safety of live-in care packages across London and the South East. This hybrid (home + office) role merges:
- Care management & quality assurance
- Safeguarding & compliance
- Client assessments & care planning
- Field-based support & supervisory oversight
You’ll play a pivotal role ensuring high-touch, personalised care by collaborating directly with:
- Clients and families
- Professional carers
- Healthcare professionals (doctors, nurses, social workers)
Ideal for candidates with experience as a: Care Manager, Deputy Care Manager, Registered Care Manager, Field Care Supervisor, Quality Assurance Manager, Clinical Care Coordinator, Community Care Manager, or Live-in Care Manager.
Key Responsibilities
- Strategic alignment and accountability:
- Lead morning team meetings with care management and Quality Assurance colleagues to authorise escalations and align priorities.
- Client onboarding & assessments:
- Conduct new client assessments and ensure seamless integration.
- Develop and update outcome-based care plans (ad-hoc and scheduled).
- Field & safeguarding duties:
- Undertake randomised visits (in-person and digital) to assess:
- Client wellbeing and satisfaction with care delivery.
- Care staff performance (including spot checks, supervisions, and annual appraisals).
- Environmental risk assessments in client homes.
- Collect and audit QA forms, providing tailored feedback where required.
- Undertake randomised visits (in-person and digital) to assess:
- Case coordination & documentation:
- Maintain and update field visit schedules (2-week advance planning).
- Compile KPI data for company-wide reporting.
- Compensation, escalations & compliance:
- Manage client + carer complaints, disciplinary processes following company policy.
- Represent the organisation in external CQC inspections when needed.
- Out-of-hours coverage (rotational):
- 6-week cycles covering unplanned emergency support duties.
- Clinical oversight:
- Partner with healthcare teams (nurses, social workers, specialists) to ensure care aligns with medical plans.
- Advocacy & stakeholder engagement:
- Build long-term trust with clients and families, providing bespoke solutions.
- Act as a Bridge Board professional (where required) for assessments in care needs.
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Requirements
- Experience: 3–5 years in Health & Social Care, with 2+ years in care leadership (e.g., Care Manager, Team Leader, Field Supervisor).
- Specialist focus: Direct experience in live-in care, domiciliary care, home care, community care, or complex care environments.
- Qualifications & insights:
- Strong understanding of CQC standards, safeguarding (Working Together Guidelines), and risk management protocols.
- Expertise in writing person-centred care assessments and case notes.
- Ability to supervise and support care staff at client homes.
- Soft skills:
- Exceptional verbal + written communication to mediate diverse stakeholders.
- Empathy and diplomacy – ability to facilitate delicate conversations with clients and professionals.
- Practical requirements:
- Full UK driving licence with access to your own vehicle (company does not provide a vehicle allowance).
- Must be based within commuting distance of London for in-person visits.
- Tech proficiency:
- Confident using digital care management systems (e.g., Carma, SQL**.
- Microsoft Office Essentials (Excel pivot tables, advanced Word formatting,arer reports).
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Why Join Us?
We offer a competitive, benefits-rich environment where your work makes a real difference. All roles include:
✨ Hybrid flexibility (Home + Hoxton UK office, Gορυ Riverwalk). 📅 Generous leave: 25 days holiday + bank holidays. � entreprene бебиКажа омност Гуда Hungerослю 32k–40k total, including performance bonus link. 🍎 Techpectives & premiums:
- Apple MacBook + £250 investment in your setup.
- Personal development budget for qualifications, workshops, or conferences.
🌿 Team culture:
- Monthly team lunches across offices.
- Quarterly social events + annual company offsite.
- Gym, park & social spaces at Hoxton’s Shoreditch Exchange HQ.
- Brutially good regular meals via onsite baristas.
Our Mission. We prioritise human-centred care—no hierarchy, no bureaucracy, and putting kindness, use, and visibility at the top of our value system.
Our Culture. A truly multidisciplinary team where we prioritise psychological safety above every other metric. We aim low on turnover (and endlessly fail) by focusing on real support—not overtime.
We are:
✅ Rooted in diversity. Staff of all backgrounds reflect our carer clients—we defy stereotype that “high tech” means homogeny. ⚖️ Zero tolerance practices. Unwelcome to discrimination based on: ethnicity, age, care experience, gender identity, expressive/employment disability statuses, or any other basis. 👫 Collective growth. We expect mistakes—but own them, learn, and fix (unless compliance requires escalation).
This will be your home for a long time. We’d love to grow with you.
If this aligns with your career and values—apply now.
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