Healthcare Central London
Care Navigator
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Care Navigator (Fixed-Term Contract for 12 Months)
EMPLOYING ENTITY
Central London Healthcare (CiC)
Job Title
Care Navigator
Contract Type: Fixed-term (12 months) Salary: £31,750 per annum Hours: 37.5 hours per week
Responsible To
Operations Manager
Key Collaborations
- General Practice (associated GP Federations & 30 practices in Central London)
- Healthcare Ltd (Contractor support)
- One Westminster & CLCH (Central London Community Healthcare NHS Foundation Trust)
- CNWL (Central & North West London NHS FT)
About Us
Central London Healthcare (CLH) is a GP Federation encompassing 30 GP practices across Central and North-West London. We manage:
- 4 Primary Care Networks (PCNs)
- A range of NHS sub-contracted services, including:
- Community Dermatology
- Community Cardiology
- Secondary Care & Out-of-Hours referrals
- 33 Additional Roles Reimbursement Scheme (ARRS) teams:
- Clinical Pharmacists, Pharmacy Technicians, First Contact Physiotherapists, Dieticians, Social Prescribers, Care Coordinators, Digital & Transformation Leads, Nursing Associates, GP Assistants (GPAs), and Care Navigators.
Our Mission
We aim to be the leading GP provider network, run by clinicians for the community, ensuring sustainable, independent primary care. Our growth strategy includes diversified income streams and expanding clinical research.
Our Culture
People matter. Inclusivity, diversity, and mutual respect are our core values. Our employees enjoy flexible work, helping us deliver outstanding care to the 450,000+ patients we serve in Westminster.
The Role
As a Care Navigator, you will coordinate complex patient care, guiding patients through multi-agency pathways to ensure they receive joined-up, personalised support from healthcare and social care teams.
Key Responsibilities
- Coordinate Care Plans
- Develop, review, and update personalised care plans tailored to individual needs.
- Work with patients (but the role is not patient-facing—contact primarily via telephony & email).
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Intelligent Referral Support
- Assist GPs in risk-stratifying patient referrals.
- Integrate input from clinic, NHS, and third-sector services.
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Multidisciplinary Teamwork
- Feed into clinical/social care pathways, acting as a bridge between:
- Primary Care
- Community/NHS Services
- Social Care & Sector Providers
- Drive timely inter-agency communications via Surgery Connect telephony system.
- Feed into clinical/social care pathways, acting as a bridge between:
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Knowledge & Referrals
- Maintain an up-to-date understanding of local third-sector offerings.
- Escalate referrals to appropriate services when unmet needs arise.
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Quality & Timeliness
- Ensure accurate record-keeping (SystmOne) per GDPR compliance.
- Prioritise and respond efficiently to recurring tasks & referrals.
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Care Coordination Flexibility
- Work across multiple GP practices within designated Primary Care Networks (PCNs).
- Holiday and coverage flexibility expected.
Duties & Specific Responsibilities
Clinical Records and Care Navigation
- Record all patient interactions in SystmOne, using standard templates and following GDPR.
- Maintain accurate & compliant records including templates, patient notes and branded templates which include clear auditing.
- Update Care Plans proactively, recording patient progress and identified unmet needs across:
- Care Homes
- Charlottes Centre
- End of Life
- Participate as required in local Multi-Disciplinary Teams (MDTs) and Integrated Care Teams (ICTs).
- Liaise internally (+ PCN partners) to ensure joined-up multi-agency responses.
Proactive Collaboration
- Triplecoding: Monitor patients with related care concerns across multiple domains.
- Anticipate needs: Recognise unmet demands and proactively escalate to appropriate teams.
- Safety Checks: Be alert to risks & critical interventions, flagging any necessary alerts within set timeframes.
- Encompass Ottawa Protocol: Participation as required.
Administrative Contribution
Contribute to other GP Federation/PCN support tasks when required (flexibility across relevant responsibilities).
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Note: The role involves no direct patient facing contact. Work primarily via telephony, email & SystmOne.
Key Qualities & Skills
Technical Proficiency
- SystmOne: Confident handling of GP notes and templates.
- Medico-legal Awareness
- Healthcare Context:
- NHS structure knowledge (Primary/Community Care).
- Leadership/vision for integrated health/social care.
Training & Education
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Minimum Requirements: -GCSEs (Grade C/4 or above) or equivalent demonstrated skills. -Degree-level qualification (preferably in Healthcare/Related field). -Exceptional numeracy & written verbal English.
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Soft Skills:
- Coaching & Comfort With Conversations.
- Ability to structure sensitive discussions with patients/carers.
- Initiative—self-motivation in prioritising workload.
- Working with oustanding empathy and sensitivity towards diverse groups (LGBTQ+, BAME, faith communities, disabled workers etc.)
- Hardnosed problem-solving.
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Desirable Experience:
- **Motivational/Link Worker Training Chartered College Of **Psychology.
- Experience using SystmOne and medical terminology.
Personal Competencies
- Professionalism: Ability to collaborate in charge of concerns and escalations .
- Flexibility/Adaptability : Fit into infrastructure mid roll-out; restructuring and new PDNA projects.
- Commitment to evidenced-based approaches and patient centred support.
- Enduring ankle awareness and joint clinical reference .
Flexibility & Commitments
- Willingness to cover unplanned leave/sickness rotations.
- Ability to positively contribute within a structured systems-sees plan.
Benefits
- Cycle to Work Scheme ( pneumatic bike share).
- Enhanced annual leave: 27 days (pro-rata if applicable).
- NHS Pension included.
- Specsavers Eye-care Voucher Programme
- Tea/Coffee Core staff discounts .
- Employee Assistance Programme (EAP) for mental health.
- Refer & Earn Scheme: Financial Recognition for completing feedback surveys, training.
- Life Assurance Plan.
- Discretionary pay progression.
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