How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Care Navigator
Job role: Care Navigator Job type: Permanent Working hours: Part-time up to 30hrs Salary: £12.71 per hour Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS About Us We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.
Job role overview:
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Duties include but are not limited to: Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately Process patient requests for appointments Process repeat prescription requests Initiate contact with and respond to requests from patients, team members and external agencies
Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients’ healthcare records as necessary Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and noticeboards Support all clinical staff with general tasks as requested Undertake all mandatory training and induction programmes Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills and experience: Essential: Experience working in a primary care setting Excellent communication skills Clear & polite telephone manner Problem-solver with the ability to process information accurately and effectively, interpreting data as required Sensitive and empathetic in distressing situations
Desirable: Experience working as a care navigator Experience using EMIS Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits: 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata) NHS Pension Scheme Enhanced family leave Enhanced sick pay
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such will be necessary for a submission for the Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills