The service is supportive of staff development and the post holder will have access to regular training opportunities and regular supervision.

Detailed Job Description And Main Responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Please refer to the attached Job Description and Person Specification on this advert for further info.

Main Responsibilities

• Reviewing and processing referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
• Maintain record of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Provide clinical and non-clinical information in appropriate chronological templates to other services
• Actively answer telephone calls to Mental Health Hub and deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate.
• Provide administrative support to the Mental Health Hub Team.
• Ensure any messages/voicemails are dealt with appropriately and in a timely way.
• Monitor and action tasks within SystmOne
• Provide support with crosschecks and service reports in the absence of the Team Administrator Manager
• Open and distribute any incoming mail or faxes as appropriate.
• Any other administrative tasks as required.

Person specification

Experience

Essential criteria

• Mental Health background experience
• Some experience of working in health, social care or information and advice, in direct contact with service users - in a paid or voluntary capacity. Ideally within a Community Mental Health setting.
• Working with challenging or vulnerable patients who present with multiple or complex needs or risk history
• Experience of person-centred planning

Qualifications/Skills

Essential criteria

• Health and Social Care skills/qualification

Desirable criteria

• Diploma/degree in a relevant field

Skills and Knowledge

Essential criteria

• Computer literate, able to use email, the internet and web searches as standard applications and databases
• Knowledge of Primary and Secondary care services and pathways
• Excellent communication skills, both verbal and written
• Numerate and literate, able to supply reports as required.
• Has, or can show ability to develop, a good knowledge of local services
• Multi-tasking utilising phone systems, IT & having excellent attention to detail
• Knowledge of personalisation and public health agendas, including holistic view of health and wellbeing