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Care Navigator Apprentice
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Job Opportunity: Apprentice Care Navigator
An exciting opportunity to join CHCP APMS Practices, The Quays Medical Centre and Riverside Medical Centre as an Apprentice Care Navigator, supporting patients, managing appointments, providing excellent customer service and developing valuable administration and communication skills within a busy healthcare environment.
What you'll do at work
- Communication: Act as the first point of contact for patients, carers and external agencies, handling enquiries, relaying information, and signposting individuals to appropriate services in a professional and timely manner.
- Analytical Tasks: Use initiative and judgement to resolve routine and non-routine administrative issues, evaluating processes and supporting improvements to enhance service efficiency.
- Planning and Organisational Skills: Prioritise and manage a varied workload, maintaining effective administrative systems and ensuring tasks are completed accurately within agreed timescales.
- Physical Skills: Maintain accurate patient records through regular data entry and carry out manual handling tasks, including processing deliveries and stock.
- Responsibility for Patient Care: Provide patients, relatives and carers with information and guidance on accessing appropriate services, appointments and support.
- Policy and Service Development Implementation: Follow organisational policies and procedures while contributing feedback to support the continuous improvement of administrative services.
- Responsibilities for Financial and Physical Resources: Monitor stock levels and report maintenance, security and equipment issues in line with workplace procedures.
- Responsibilities for Human Resources: Support the induction and training of new and existing team members and provide cover for colleagues during periods of absence.
- Responsibilities for Information Resources: Maintain confidential patient records across electronic and paper-based systems, ensuring compliance with data protection requirements and accurate activity logging.
- Responsibilities for Research and Development: Assist with surveys, audits and data collection activities to support service evaluation and continuous improvement.
- Freedom to Act: Work independently to manage patient enquiries and administrative tasks, seeking guidance from management when required for more complex issues.
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Where you'll work
The Octagon
Walker Street
Hull
HU3 2RA
Training and Learning
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Customer Service Practitioner Level 2.
Hull College will deliver the Customer Service level 2 qualification.
Essential qualifications
- GCSE in:
- English (grade 2)
- Maths (grade 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
- Friendly and approachable
- Professional and reliable
- Well organised
- Good attention to detail
- Able to manage time effectively
- Calm under pressure
- Willing to learn and develop new skills
- Flexible to meet service requirements
About this employer
City Health Care Partnership (CHCP) is an NHS Community Interest Company providing high-quality healthcare and support services. Riverside Medical Centre is committed to delivering excellent patient care and ensuring patients are directed to the right service at the right time through effective care navigation and administrative support. https://www.chcppractice.nhs.uk/about-us/riverside (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship could lead to a permanent Care Navigator or Administrative role within CHCP APMS Practices with opportunities for further professional development and progression into senior administrative or healthcare support positions.
Ask a question
The contact for this apprenticeship is:
HULL COLLEGE
The reference code for this apprenticeship is VAC2000041633.
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