Healthcare Central London
Care Navigator
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Care Navigator – Fixed Term Contract (12 months)
Employing Entity: Central London Healthcare CiC
Role Overview
Job Title: Care Navigator (Fixed Term Contract for 12 months) Salary: £31,750 per annum Hours: 37.5 hours per week Reports to: Operations Manager Key Relationships: General Practice, Healthcare LTD, One Westminster, Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH)
About Us
Central London Healthcare CiC is a GP Federation owned by 30 General Practices serving the Central London (Westminster) area. It supports 4 Primary Care Networks (PCNs), managing contracts for services including:
- Community Dermatology
- Community Cardiology
- Secondary Care Referral Service
- Out-of-hours provision (sub-contracted to General Practices)
As the host employer, we oversee a growing team of ARRS (Additional Roles Reimbursement Scheme) professionals such as: Clinical Pharmacists, Pharmacy Technicians, First Contact Physiotherapists, Dieticians, Paramedics, Social Prescribers, Care Coordinators, Digital & Transformation Leads, Nursing Associates, GPAs, and Care Navigators.
Our vision is to be a clinician-led, patient-centred GP provider network, ensuring sustainable and independent general practice. We value inclusivity, flexible working arrangements, and employee potential.
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The Role
Core Purpose
A Care Navigator (CN) supports GPs in care coordination for vulnerable and complex patients, including:
- Intelligent task management and patient referrals
- Developing and updating Care Plans
- Tailored public health messaging
CNs collaborate across healthcare, social care, and third-sector organisations to deliver patient-centred care, ensuring coordinated execution of Care Plans (identified through GP risk stratification). CNs are primarily non-patient-facing, supporting via telephony (Surgery Connect) and email, with occasional involvement in specialised case management.
This role is development-focused, involving structured planning and execution.
Key Responsibilities
Clinical Systems & Medical Records
- Utilise SystmOne to record patient interactions per GDPR guidelines
- Maintain accurate and up-to-date records
- Respond promptly to assigned tasks
- Support patients via telephony and email
General Duties & Responsibilities
- Align Care Plans with personalised healthcare goals
- Attend and lead MDTs (Multi-Disciplinary Teams) and ICTs (Individual Care Teams)
- Coordinate health and care transitions across providers
- Escalate unmet needs, raise safety concerns, and refer when necessary
- Contribute additional administrative tasks as required
- Meet team organisational targets collaboratively
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Equality & Diversity Commitment
Ensure all interactions uphold:
- Respect and privacy
- Non-judgemental service delivery
- Patient (and carer) rights compliance
Qualifications & Experience
Education & Skills
- GCSEs (Grade C/4+ or equivalent)
- Proficiency in written, verbal English, and numeracy
- Keyboard skills for records documentation
- Degree-level qualification in a relevant subject preferred
Technical Requirements
- Experience with SystmOne
- Knowledge of medical terminology
- IT literacy essential
Healthcare & Soft Skills
- Broad knowledge of health/social care systems
- NHS/Primary Care experience
- Understanding of healthcare improvement methods
- Flexibility, adaptability, and decisive judgement
- Coaching and trust-building abilities
- Competence in Personalised Care & Support planning
- Occasional after-hours flexibility covered
Benefits & Perks
- Cycle to Work Scheme
- Discretionary pay progression
- Employee Assistance Programme (EAP)
- Enhanced annual leave (27 days FTE, flexible for part-time)
- Eye care vouchers (via Specsavers partnership)
- Free tea/coffee in the office
- Life Assurance Scheme
- Modern office environment
- NHS Pension
- Refer & Earn Scheme
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