NHS Scotland
Care Navigator/Administrator
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Care Navigator / Administrator
Full-time - Permanent
Monday - Friday, 0900-1730
Are you a confident communicator with excellent customer service skills and a passion for helping people?
Path House Medical Practice is looking for an enthusiastic and motivated Care Navigator to join our friendly and supportive team. Serving approximately 17,300 patients, we are a busy, forward-thinking practice committed to delivering high-quality patient care.
About The Role
A Care Navigator is the vital first point of contact for patients accessing our services. Working in a fast-paced environment, you will help patients access the right care, from the right person, at the right time.
Please note that a significant proportion of this role involves telephone work. Successful candidates will spend much of their working day answering a high volume of patient calls, assessing patients' needs, booking appointments, and ensuring patients are directed to the most appropriate member of the healthcare team.
Applicants should be confident communicators with an excellent telephone manner and the ability to remain professional, compassionate, and efficient in a busy environment.
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The role requires excellent communication skills, empathy, sound judgment, and the ability to maintain strict confidentiality.
Key Responsibilities
- Answering and managing incoming patient calls
- Booking, rearranging, and cancelling appointments over the phone using clinical software
- Greeting and booking in patients at reception
- Booking, rearranging, and cancelling appointments using clinical software
- Assessing patient needs and signposting to the most appropriate clinician or service
- Processing repeat prescription requests
About You
You will:
- Have an excellent telephone manner and strong customer service skills
- Enjoy communicating with people and be comfortable spending much of the day on the telephone
- Demonstrate empathy, professionalism, and discretion
- Be able to work calmly and effectively in a busy environment
- Have good IT skills and the ability to learn specialist GP systems
- Work well both independently and as part of a team
Experience in a healthcare, reception, customer service, or administrative role would be advantageous but is not essential.
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Experience of EMIS and Docman would be beneficial, although full training will be provided.
Working Hours
37.5 hours per week.
The successful candidate will work 7.5 hours per day, Monday to Friday. Shifts will be scheduled between Practice opening hours of 08:00 and 18:00 and may vary according to service requirements.
What We Offer
- A supportive and friendly team environment
- NHS Pension Scheme
- Generous annual leave entitlement
- The opportunity to make a real difference to patient care within your local community
Please Forward Your CV Along With Covering Letter To
Karen Ritchie, Assistant Practice Manager
Path House Medical Practice
7 Nether Street
Kirkcaldy, KY1 2PG
Closing Date: Friday 21st August 2026
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
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