NHS Supply Chain
Care Pathway Specialist
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Job Title: Care Pathway Specialist (North-West Region)
Function
NHS stakeholders, Communications and Marketing
Location
Hybrid / Field Based Role - Expectation to be working on NHS Organisation Sites (Trusts) up to 3 days per week, plus travel to NHS Supply Chain Offices
Contract type
Permanent
Salary
£65,920 with potential to rise to £77,553 over 3 years and a car allowance of £7k per annum
Closing Date
Monday 27th July 2026
About the Role
NHS Supply Chain is seeking a strategic and commercially minded transformation / change professional to join our Care Pathway Team at a pivotal time as a Care Pathway Specialist.
This is a key role, supporting our mission to enable smarter, simpler, more connected care.
This is a unique opportunity to influence system-wide care pathway transformation across the North-West, through the appropriate use of MedTech Devices, Products and Solutions available through the national model. Partnering expertly with Integrated Care Boards (ICBs), NHS Trusts, Provider Collaboratives, Clinical Leaders and Senior NHS Stakeholders you will lead, influence and deliver measurable improvements in patient outcomes, productivity and financial sustainability performance.
As a trusted transformation/ change partner, you will collaboratively identify opportunities to redesign pathways, accelerate the adoption of innovation, implement best practice pathway programmes and support NHS organisations to realise meaningful clinical, productivity and efficiency benefits.
Using a consultative stakeholder engagement approach, data and insights you will seek to understand areas of unmet clinical, financial and operational pain points and position mutually beneficial solutions.
You will bring together the latest clinical guidance, best practice and recommendations, from organisations such as the MedTech Directorate at the DHSC, Health Innovation Networks (HINs), NICE, GIRFT, MHRA and the Royal Colleges, to build a compelling clinical, financial and operational case for care pathway transformation. These programmes will drive improvements in population healthcare outcomes, enhance productivity and deliver value for money.
You will lead commercial and clinical engagement at all levels including C-Suite, to identify unmet clinical needs across care pathways, also undertaking significant engagement at the implementation through conclusion of programmes to quantify and sign off the improved pathway in respect of productivity and efficiency value for the NHS with procurement, innovation, transformation and finance teams.
Through collaborative working with NHS stakeholders, you will influence organisations across the region transform patient outcomes. In doing so, you will play a vital role in enabling NHS Supply Chain to achieve its ambition of unlocking £1bn in savings by 2030.
Every day you will…
- Act as a trusted strategic partner to NHS stakeholders, communicating NHS Supply Chain’s vision and demonstrating how our solutions support local and national healthcare priorities.
- Build and grow influential relationships with NHS Trusts, Integrated Care Systems (ICSs), commissioners, clinicians and healthcare leaders to identify opportunities for service improvement and value creation.
- Use a consultative approach to understand NHS stakeholder challenges, uncover unmet needs and develop tailored care pathway solutions that improve patient outcomes and system efficiency.
- Lead and support the delivery of transformational change programmes, helping NHS stakeholders implement new ways of working and realise measurable benefits.
- Influence and engage a wide range of senior clinical and non-clinical stakeholders, developing long-term partnerships that drive collaboration and sustainable results.
- Work closely with category, clinical and commercial teams to align NHS stakeholder needs with innovative products, services and sourcing strategies.
- Analyse healthcare trends, NHS stakeholder insights and clinical priorities to identify growth opportunities, build compelling value propositions and support strategic decision-making.
- Support development of robust business cases and financial models that clearly demonstrate return on investment, cost savings and wider healthcare benefits.
- Identify new opportunities to expand NHS Supply Chain’s impact, coordinating cross-functional teams to deliver additional value for NHS stakeholders.
- Serve as a key NHS stakeholder resource, gathering feedback, resolving challenges and ensuring a consistently positive NHS stakeholder experience.
- Create and deliver regional account and stakeholder engagement plans, maintaining regular communication and ensuring alignment with NHS stakeholder priorities.
- Contribute to the ongoing development of the Care Pathway Service Offer Development, continuously improving our offering to increase NHS stakeholders value, drive adoption and maximise savings and revenue opportunities.
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What can we offer you?
We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:
- Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
- We recognise our employees' hard work and contributions with annual bonus schemes, long service, and colleague recognition awards.
- 27 days holiday plus bank holidays
- We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
- A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
- Generous pension scheme (with us contributing 12% when you contribute 6%)
- Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
- 2 days of paid volunteering leave allowing you to give back to your community.
- Access to many discounts from the Blue Light Card to NHS Discounts.
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NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.
We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
What skills will help you thrive in this role?
- Strong multidisciplinary communication & relationship-building, stakeholder management skills.
- Experience in account management, business development, consultancy or NHS stakeholder facing roles.
- Comprehensive understanding of NHS structures, programmes, and priorities, including delivery of the NHS Long Term Plan, with established and credible NHS stakeholder relationships.
- Commercial acumen, planning and organisation skills to act as an agent to influence change, complimented by core market / data analysis oversight
- Commercial awareness with a proven ability to identify opportunities and deliver value through financial planning, analysis, modelling and reporting of outcomes
- Highly organised with strong planning and prioritisation skills, able to manage competing demands, align activity to organisational goals, and adapt effectively to change.
- Skilled in presenting solutions, building business cases and demonstrating outcomes.
- Effective project / programme management, negotiation and problem-solving abilities.
- Comfortable working across complex organisations and leading change through influence.
- Degree-level qualification or equivalent experience.
- Extensive experience within the NHS or healthcare sector, including a strong understanding of patient pathways and commissioning processes; clinical experience is desirable but not essential.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.
Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.
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