Boots UK
Care Services Customer Partner
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Care Services Customer Partner
Care Services Partner
About the Role
As a Care Services Partner, your job is to provide a single point of contact for care home customers, ensuring excellent customer care while leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to deliver outstanding service to care services users while working onsite and reporting to the store manager.
Key Responsibilities
- Plan the Care Services workload to ensure the team delivers excellent care.
- Collaborate with a network of around 40 care homes, store teams, and GP surgeries to support retention of existing homes and attract new customers.
- Resolve queries and issues raised by care homes efficiently.
- Support dispensing duties, including:
- Labeling
- Priming
- Preparing MARR sheets
- Ordering
- Dispensing
- Endorsing
- Checking prescriptions
- Collecting prescriptions
- Work alongside the Regional Business Manager as a local ambassador for Boots, assisting with securing new business.
- Operate across all areas of the pharmacy in the store, including the healthcare counter.
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Requirements
Essential Skills and Experience
- NVQ2 in Pharmaceutical Science (or equivalent)
- Experience in problem-solving within healthcare—focusing on delivering the best possible support for customers.
Desirable Skills and Experience (Not Essential)
- NVQ3 in Pharmaceutical Science (or equivalent)
- A full driving licence (due to required home visits)
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card
- Flexible benefits scheme, including:
- Holiday buying
- Discounted gym membership
- Life assurance
- Activity passes
- Access to free, 24/7 counselling and support via TELUS Health
Full details of benefits available at boots.jobs/rewards.
Why Choose Boots?
Boots cultivates an inclusive, supportive workplace where everyone feels valued. We are an equal opportunity employer, committed to embracing diversity and fostering an environment where everyone thrives. We believe our people drive positive change—right at the heart of our mission.
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Next Steps
If this role resonates with you, apply—and our team will review your submission promptly. If successful, we'll schedule an interview.
Additional Support and Flexibility:
We welcome discussions on flexible working options, including:
- Job share arrangements
- Reduced working hours
Reasonable adjustments are available to support you during the application and interview process.
Pre-Employment Check:
Upon receiving an offer, successful candidates will need to complete:
- A DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable Groups), or Access NI check, depending on location.
Boots operates under a "Ban the Box" policy, assessing suitability without undue consideration of criminal convictions. All applications are evaluated on a case-by-case basis.
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