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Care Supervisor
Care Supervisor
Do you want to change the future of care? Fancy working with a friendly team of ambitious care professionals? We want you, your dynamism, and your organisational and people skills.
We want to do things differently, building a culture of caring for the carers, of retention, reward, and recognition. We want our clients to be able to live the life they love thanks to the extraordinary support of our Care Professionals.
The role of Care Supervisor is key. You will ensure that our Care Professionals are supported, and our clients and their loved ones are helped throughout their care journey.
Our vision is to be the best provider of at-home care in the country and the first-choice employer for carers. Can you be part of the team that helps us achieve these goals?
Responsibilities
Rostering
- Support the Care Co-Ordinator when required to ensure effective rostering of clients.
- Ensure Care Professionals allocated have the correct skills and experiences to deliver the expected and agreed care and support.
Clients
- Respond to new client enquiries immediately.
- Add all details to the CRM and follow the sales process in a timely manner:
- Manage and carry out new client assessments with potential clients, ideally within 24 hours of enquiry (or within the potential client’s timescale).
- Ensure Consent to Care and Client Contract are signed before care starts.
- Write a detailed person-centred care plan with detailed tasks for Care Professionals to complete; complete and sign off by the Registered Care Manager before care starts.
- Complete the 2-week care plan review.
- Manage and complete 6-monthly care plan reviews for allocated clients.
- Manage and update client care plans as required.
- Send out client OPG requests.
- Support Care Professionals on shadow shifts.
- Conduct return-to-work meetings with Care Professionals as required (allocated across the whole office team).
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Care Professionals
- Manage and carry out regular spot checks, supervisions, and competency reviews with Care Professionals.
- Mentor and support Care Professionals within the probation period; provide feedback and sign off with the Registered Care Manager (RCM).
- Ensure effective and encouraged allocation of Care Professional holidays throughout the year.
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Colleague Concerns
- Manage all Colleague concerns within 24 hours to prevent escalation.
- Escalate any serious Colleague concerns to the Registered Care Manager immediately.
Compliance
- Monitor and respond to messages to uphold compliance standards.
- Manage Client Concerns within 24 hours to prevent escalation.
General
- Provide care for new clients and assist with covering care visits for absent Care Professionals.
- Attend all Care Delivery Team meetings.
Qualifications & Experience
Essential
- Care Certificate.
- Previous experience within the care sector.
- Full UK driving license with Class 1 Business Use Insurance.
- Confident use of care management and computer systems.
- Good soft sales techniques.
Other Skills & Attributes
- Excellent problem-solving skills.
- Positive and proactive attitude with the ability to use own initiative.
- Professionalism.
- Self-motivated, flexible, and reliable.
- Excellent communication skills (verbal, written, and listening).
- Excellent customer service manner.
- Good leadership qualities.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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