Do you want to change the future of care?

Fancy working with a friendly, team of ambitious care professionals? We want you, your dynamism, and your organisation and people skills.

We want to do things differently, building a culture of caring for the carers, of retention, reward, and recognition. We want our clients to be able to live the life they love thanks to the extraordinary support of our Care Professionals.

The role of Care Supervisor is key.

You will ensure that our Care Professionals are supported, and our clients and their loved ones are helped throughout their care journey.

Our vision is to be the best provider of at home care in the country and the first-choice employer for carers. Can you be part of the team that helps us achieve these goals?

You’ll be responsible for:

Rostering

• Support the Care Co-Ordinator when required to ensure the effective rostering of clients ensuring that the Care Professionals allocated have the correct skills and experiences to deliver the care and support expected and agreed.

Clients

• Respond to new client enquiries immediately
• Add all details to the CRM and follow the sales process in a timely manner:
  • Manage and carry out new client assessments with potential clients, ideally within 24 hours of the enquiry (or within the potential client’s timescale)
  • Ensure Consent to Care and Client Contract are signed before care starts
  • Write a detailed person-centred care plan with detailed tasks for the Care Professionals to complete. This needs to be complete and signed off by the Registered Care Manager before care starts.
  • Complete the 2-week care plan review
  • Manage and complete 6 monthly care plan reviews for your allocated clients
  • Manage and update client care plans where required.
  • Send out client OPG requests.
  • Support Care Professionals who are undertaking shadow shifts.
  • Conduct return to work meetings with Care Professionals when required, these will be allocated across the whole office team.