PA Consulting
Care Technology Operations Facilitator
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Care Technology Operations Facilitator
About Us
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine creative thinking and technological breakthroughs to deliver progress faster. Our clients transform, and together, we achieve enduring results.
Our global team—4,000+ strategists, analysts, designers, scientists, experts and specialists across disciplines—operates from offices in the UK, Ireland, US, Nordics and Netherlands. Our award-winning Argenti partnership, founded in 2013, transforms care technology services to help vulnerable individuals live safer, more independent lives.
The Role
Purpose
- Lead day-to-day operational administration of Argenti’s care technology service, ensuring it meets statutory, operational and quality requirements.
- Act as an advocate for service excellence by collaborating with Councils and referrers to create high-quality, resilient referrals—improving lives for service users, families and carers.
- Ensure accurate, timely record-keeping across all Argenti and Council systems, safeguarding data integrity.
- Represent Argenti and its partnerships proactively in engagements with Council staff, service users and stakeholders.
Senior Responsibilities
You’ll drive operations while supporting strategy execution, including:
- Day-to-day administration: Assessing request suitability, prioritising referrals, evaluating outcomes and quantifying impact.
- Client-facing excellence:
- Advising internal & external stakeholders to ensure quality referrals (right-first-time success).
- Resolving service user/referrer/partner queries, escalating escalating where necessary.
- Maintaining quick response times to phone, email and complaints, ensuring adherence to contractual obligations.
- Quality & compliance:
- Ensuring up-to-date, transparent records in Argenti and Council systems.
- Supporting contract audits and reporting.
- Innovation & improvement:
- Collaborating on projects like proof-of-concept pilots and digital transformation.
- Advancing continuous improvement initiatives such as process streamlining and cultural upskilling in care technology.
- Leadership:
- Cooperating closely with the Operations Manager and cross-team stakeholders.
- Exemplifying Saint-Gobain PA’s *equal opportunities, safeguarding and de-quality improvement policies.
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What We’re Looking For
Essential Skills and Experience
- Technical proficiency in Microsoft Office—Excel (advanced) with mastery of:
- Data analysis (pivot tables, logical functions, lookups, data validation).
- VLOOKUP/XLOOKUP, SQL (a plus), and report generation.
- Word/PowerPoint for client-facing reporting.
- Analytical mindset:
- Ability to interpret trends, benchmark progress, and share insights.
- Communication skills (verbal & written):
- Confidence speaking to counselors, referrers and service users; crafting concise updates and summaries.
- Stakeholder collaboration and crisis/complaint resolution.
- Attention to detail—maintaining precise records, adhering to governance.
- New era competences:
- Solid awareness of the health and care sector, inclusivity agenda (personalisation, safeguarding).
- Experience of vulnerable populations and care technology’s role.
- Dual mindset: Administrative rigor + strategic adaptability—balancing quick fixes with big-picture transformation.
Personality Traits
- Lead by example: passionate about social care, with quotient resilience and agility for a hybrid workplace.
- Customer-service champion: building relationships that foster progress.
- Curiosity and enthusiasm: satisfied to grow expertise (no frontiers in tackling challenges!
- Flexibility: knowledge of PA’s portfolio of care contracts (nurtured proaktively).
- Culture spark: values integrity, innovation, and true listening over transactional service.
Security Note
experience: Must be a UK citizen or have 5+ continuous years’ residency in the UK. UK Security Clearance (Government/PSN/SV requirements apply). See UK Government security vetting for residency/eligibility.
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Why Join Us?
Life At PA
Putting people front: experience tailored to thrive at workload intersections—harmonising work, purpose and personal growth across a firm recognised for its innovative leadership. Discover more at PA | Life At PA.
Culture Values
Proud champions of diversity as fuel for ingenuity. Together, we embrace uniqueness, inviting and developing talent from all backgrounds.
Work-Life Balance Initiatives
- Health & Wellbeing:
- Private healthcare for you and your family.
- On-demand surgeon/physio appointments.
- Leave: 25 paid days + Christmas half-day (+ optionally buy-up 5 days).
- Inc ’N Style: Pension scheme, a fully funded earning booster.
- Giving Back: Inspiring good causes through charitable initiatives.
- Reward: Salary incentives + annual bonus aligned with performance.
- Shareholder Benefit: Stock shares and dividend equivalent.
- Green Lease: Perks like bike leasing and pension contributions.
Inclusivity Guarantee: PA commits to your development without bias—rooted in merit rather than identity (age, background, ability, disability, race, gender, sexual orientation, religious/minority status, international status, veteran experience, and more).
Autonomy
Want to shape how you work? Here, you succeed from conditions you choose—assume.Linqing to your passions, indicinates flexibility to optimise day-to-day collaboration.
How to Apply
Complete our online application to join our team’s mission. We value innovation, authenticity, and impact. [Apply Now]
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