Derbyshire County Council
Careline Control Operator
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Closing date: 03 August 2026
Based at Oakland Village & Community Care Complex in Swadlincote. South Derbyshire District Council’s Careline Service provides a response to the community alarms of circa 1000 residents and some emergency out of hours escalations for Council tenants, 24 hours a day, 7 days a week, 365 days a year.
Our service is accredited to the highest nationally recognised standards to reflect the level of professionalism and customer focus we provide through this service. The needs of our service users are at the heart of all that we do.
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A vacancy has arisen within the team of Careline Control Operators, and we are looking to recruit individuals who have excellent communication skills, an ability to listen and empathise with vulnerable clients and able to remain calm and provide support over the phone in the event of an emergency.
The successful post holders will be required to work 8.5 Hour shifts as part of our 10-week rolling Rota which runs 24/7 365 Days of the year. Working 3 shifts then 10 rest days followed by 3 shifts then 4 rest days over a 10 week rolling rota or vice versa. You may be required on occasion to alter your shift or cover other shifts at short notice owing to Illness.
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If you require any further information after reading the supporting documentation please contact Tina Ireland, Telecare Supervisor by email at Tina.Ireland@southderbyshire.gov.uk
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