Sanctuary Group
Caretaker
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[Caretaker]
Location: Fenton Industrial Estate, Stoke-On-Trent (Covering ST & CW Postal Codes) Salary: £26,442 - £27,833 per year (rising to £27,833 after 12 months, subject to performance) Hours: 40 hours per week
Inclusion at Sanctuary
Inclusion is one of our core values. We are a diverse, inclusive organisation that empowers our team to meet customer needs with fairness and empathy. Diverse perspectives make a real difference, and we actively encourage applications from people with varied backgrounds.
We are committed to our Disability Confident employer status and will make adjustments throughout your application where necessary.
About the Role
We are seeking two Caretakers to join our team in Stoke-on-Trent, delivering an effective estate maintenance service to meet customer and organisational needs.
You will operate within a multi-trade team, conducting tasks such as:
- Travelling to and managing void properties
- Final cleaning post-maintenance work
- Removing builders’ waste
- Conducting environmental deep cleans before maintenance begins
- Clearing furnishings and debris
This role falls under Property Services, which is responsible for:
- Delivering high-quality, cost-effective property repairs, compliance, installation, and estate services across the UK
- Ensuring operational Health and Safety (including fire safety)
- Managing wide-ranging asset management and reinvestment programmes
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Key Responsibilities
- Provide comprehensive estate maintenance, including caretaking, cleaning, basic repairs, and grounds maintenance
- Deliver accurate, timely updates to customers, reporting work progress and maintaining clear daily records
- Conduct risk assessments to identify hazards and report issues, supporting safe environments and planned maintenance
- Ensure tools and equipment are well-maintained per policies and regulations, promptly reporting defects or misuse
- Manage inventory, supplies, and supplies storage in line with health and safety guidelines
- Maintain positive relationships with internal and external customers, addressing complaints and service issues professionally
- Produce regular health and safety reports for senior management and track building maintenance
Essential Skills & Experience
- Numeracy and literacy proficiency demonstrated at a competent level
- Relevant experience in caretaking or similar roles
- Practical risk assessment experience
- Awareness of Control of Substances Hazardous to Health (COSHH) guidelines
- Basic written instruction compliance and record-keeping skills
- Awareness of Health and Safety legislation
- Must hold a valid UK driving licence (driving on company business is required)
About Us
Sanctuary is a not-for-profit organisation, delivering in-house repairs and maintenance services to support customers who deserve quality housing. We pride ourselves on fostering a diverse and inclusive workplace, placing our customers at the heart of everything we do.
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We value a culture where colleagues can make a real difference in people’s lives.
Our Benefits
Our competitive employment package is designed to enhance your wellbeing, financial security, and overall satisfaction:
- 25 days’ annual leave, plus public holidays
- Pension scheme with employer contributions
- Life Assurance
- Employee Advice Service (including counselling)
- Cycle to Work scheme
- Voluntary health insurance options
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks for bonded communities focused on inclusion
- Basic salary of £26,442 per annum (rising to £27,833 after 12 months if performance meets expectations)
Closing Date & Next Steps
- Closing Date: 7 July 2026
- Email queries or accessibility needs to: propertyservices.rec@sanctuary.co.uk
We strongly encourage early applications, as we may close or extend the closing period based on volume.
Explore what it’s like to work at Sanctuary on our careers pages.
Sanctuary Housing Association is an exempt charity, owned by Sanctuary Maintenance Contractors Limited, which adheres to Home Office regulations to prevent unlawful working.
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