Air Canada
Cargo Operations Agent
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Being part of Air Canada
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Role Description
This role is responsible for processing all Operational input processes and procedures for Import & Export Cargo, including liaising with Air Canada Cargo Customer Service Unit, Headquarter Departments, Warehouse personnel and external third parties. The role is additionally responsible for ensuring compliance with Service Level Agreements for Air Canada Customers, both on Inbound and Outbound Cargo.
Responsibilities
- Accept, assign and process all aspects of Cargo, for Inbound and Outbound flights
- Process Hazardous, Valuable, Live, Perishable shipments for Inbound & Outbound flights
- Process all relevant paperwork for Inbound and Outbound flights, including CVEDs for perishable shipments
- Receive and answer queries from Customers, Warehouse personnel, Toronto Load Department, HMRC, etc. as required
- Process Rack & Bond checks and process Bad Order Reports
- Process Customs failures, check weight shipments, missing Cargo, as required
- Ensure status processing of Inbound & Outbound Cargo comply with agreed Customer Service levels
- Liaise with Transport Companies to book and transport UK / EU destined Cargo
- Liaise with Customer Service Unit for direction with priority allotments / bookings
- Assist Cargo Reception Agent as required
- Maintain British Airport Authority Airside ID pass as required
- Ensure compliance with ACU online training
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Requirements
- Previous Cargo experience an advantage.
- Experience of WebLynx, Smartload, ABS, ETS would be an advantage
- DfT Security trained
Conditions of Employment
- Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
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Linguistic Requirements
- Good verbal and written skills, with a high level of accuracy in English.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
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