Emirates
Cargo Sales Coordinator - Heathrow
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Job Purpose
A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
- Identify revenue opportunities through customer interaction, quote activity, market intelligence and capacity analysis, escalating leads to the sales team where appropriate.
- Coordinate ad-hoc quotation requests, ensuring timely responses and compliance with pricing guidelines and approvals.
- Develop and maintain productive business relationships through regular contact with existing clients both in person and via telephone.
- Monitor quotation conversion and customer feedback, highlighting trends and opportunities to the sales team.
- Support key account management activities by ensuring customer commitments and follow-up actions are completed in a timely manner.
- Maintain accurate customer records, sales activity, and account information within company systems and databases.
- Monitor capacity, booking trends, service performance and operational constraints, communicating opportunities and risks to the sales team.
- Promote Emirates SkyCargo’s specialised products, digital solutions and e-booking channels to customers, supporting adoption and awareness.
- Act as the primary office-based contact for customers, ensuring prompt resolution of enquiries and coordinate with internal stakeholders, including reservations, pricing & operations.
- Coordinate customer communication relating to operational disruptions, schedule changes, product updates and service enhancements.
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Qualification
Qualifications/Experience
- Educated to GCSE level or equivalent
- Proven experience in a Cargo environment, including Airline Cargo Accounting/Cargo Sales
- Knowledge of cargo reservations systems
- Proficient user of Microsoft Outlook, Word, PowerPoint and Excel
- Fluent in written and verbal English, with excellent communication skills
- Self-motivated and proactive with the ability to work independently and on own initiative
- Excellent planning and organization skills
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Information
- Applications from staff who have not completed 12 months’ service in their current position will not be considered
- Applicants must have the legal right to live and work in the UK.
Salary & benefits
Competitive Salary
At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non-contractual profit share scheme. Of course we want to make sure you are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.
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