HM Prison and Probation Service
Case Administrator - North West Lancashire (Ref: 19302)
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Case Administrator
Location NMS 113 (Old Red Cross Building), FY1 4QQ, Talbot Road, Blackpool, FY3 7AW
Job Summary
Please see the Job Description Attachment for full details on the role.
This is a Case Administrator position within the Probation Service, playing a vital support role in probation teams to keep the public safe while helping offenders turn their lives around.
About This Role
You’ll join a supportive team in the Probation Service, helping manage offenders, ensuring public safety, and offering opportunities for positive change. As a Case Administrator, you’ll:
- Support probation staff by maintaining efficient processes and system integrity.
- Collate and prepare probation information for case files.
- Handle inquiries from colleagues, external agencies, and individuals on probation.
- Work across varied settings, including offices, courts, prisons, and structured programmes.
Successful applicants may be based across the Probation Service region, with allocations determined by business needs.
Key Responsibilities
Core Responsibilities
- Ensure processes run efficiently and are maintained properly.
- Prepare and organise probation information for case management.
- Provide strong communication skills in handling demands from colleagues, agencies, and offenders.
- Maintain accurate records and ensureுப்amily compliance with Probation Service policies.
Potential Work Settings
- Accredited Programmes (such as drug treatment, education recovery courses).
- Attendance Centres.
- Contracts & Community Payback (unpaid work).
- Public Protection (both in custody and in the community).
- Homeless Prevention Taskforce and Personality Disorder Projects.
Salary & Career Progression
Starting Remuneration
- £24,645 (pro-rata for part-time roles).
- Starting on the minimum of the Civil Service pay band.
Pay Progression
- Annual salary increases through the Competency Based Framework (CBF).
- Regular pay band adjustments in line with Civil Service pay guidance.
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(Pay bands are based on Civil Service scales.)
Eligibility Requirements
Critical Entry Criteria
Right to Work in the UK
- Mandatory legal requirement.
- To remain eligible, you must conform to Immigration Rules applicable to the Civil Service.
Visa Regulations
- Skilled Worker Visa Restriction: as of July 22, 2025, candidates cannot hold a new Skilled Worker Visa for this role.
- Existing Holders Only: If you previously held a Skilled Worker Visa with continuous residence before July 22, 2025, your eligibility will be assessed under transitional privileges.
- Otherwise, right-to-workability must be established through alternative routes (settlement, exceptional circumstances).
- Review the Civil Service Nationality Rules for full details.
Security Requirements
- Must pass criminal record checks and personnel security clearance.
Accepted Nationality Groups
Applicants must meet at least one of the following:
- UK nationals
- Nationals of the Republic of Ireland
- Commonwealth citizens with UK work rights
- EU, EEA, Scandis (Norway/Iceland/Liechtenstein), Swiss nationals, or their family members who hold:
- Settled Status under EU Settlement Scheme (EUSS)
- Pre-Settled Status (eligibility validated)
- Residents with conditional or indefinite leave, eligible to apply for EUSS by Dec 31, 2020.
- Turkish nationals under related reciprocity agreements.
Commitment to Diversity & Support
Civil Service Principles
- Merit-based recruitment with fair competition.
- Equal opportunities for all, including:
- Disability Confident Scheme – supports applicants with disabilities.
- Veterans Scheme – inclusive of veterans' hiring benefits.
- Redeployment opportunities for affected Civil Servants.
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Ethics & Integrity
- Expected to follow the Civil Service Code.
- Plutarism prohibited—any AI-generated, fabricated, or misrepresented responses during application can lead to review withdrawal.
Working Conditions & Benefits
✔ Access to learning and development opportunities. ✔ Adjustable working hours for enhanced work-life balance. ✔ False aromes, improved by closeness to retirement programs. ✔ Automatic contributory pension [Customer Service Benefit:scher provisions]. ✔ Annual Leave & Public Holidays (jemilaging frameworks). ✔ Potential for emergency stipends/.august allowances.
Recruitment Process
Stage-by-Stage Procedure
- Submit Application
- Detail responses to Civil Service Behaviours and experience-based assessment.
- Civil Service Judgement Test (CSJT) – Workflow Key Decision outputs in alignment with Behavioural Aspects
- Practice test link: Complete & Techienne Link
- Comp Sift Foch Article
- Deadline Carson.main result.
- Interview Stage
- Determines eligibility for vacation to the assessment stage.
- Potential Leadership Alignment may consider only one dominant behavior in high-volumes.
SFT Exchange Test Link
- Further Support: Access reasonable adjustments information.
- Adjustable: Testroom availability. Resource Video: Access Preparatioining Views
How to Apply
✅ Current Position Links:
- View video showcasing the Case Administrator Role.
- Benefit overview: Civil Service Candidate Page
- Further queries: Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Note : This description is aligned to *Justice Jobs Portal oninnanfer.gov link versions.
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