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Case Handler
Location: Camberley
Do you enjoy speaking to people and helping to find quick effective solutions? Do you want the opportunity to be involved in dealing with clients and customers on a regular basis facilitating communication and ensuring the best level of service? Engage Services ESL, part of Marston Holdings Ltd are looking for a confident efficient individual to complete their team! Based in our dynamic and fast-paced Camberley office you'll be responsible for getting in touch with customers and clients by phone and email - handling daily queries and ensuring clear communication at all times.
What you will be doing:
- Handling case files from commencement to conclusion
- Acting as the key point of contact via phone and email for clients and customers
- Collaborating with the enforcement team to resolve case inquiries quickly
- Preparing reports and processing invoicing
- Diary management and case planning
- Using online consumer tracing tools and databases
What We Are Looking For:
- Previous experience in a fast-paced office environment
- Excellent written and verbal communication skills – confident and professional in every interaction
- Solution-focused mindset with the ability to handle challenges proactively
- Highly organised and able to manage a busy, varied workload efficiently
- Strong team player who thrives in a collaborative environment
- Proficient in Microsoft Office (Word, Excel, Outlook, and Teams)
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What's in it for you?
- Discretionary monthly bonus
- 25 days holiday + Bank Holidays
- Excellent training and development opportunities
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- Healthcare Cash Plan
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
- Pension Scheme
If this sounds like the job for you, please apply and a member of our recruitment team will be in touch.
A bit about us:
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
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New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
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