Southern Housing
Case Management Officer
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About the Role
We’re excited to offer a fantastic opportunity to join our Contract Services Team as a Case Management Officer. In this role, you’ll play a key part in improving how we manage Legal Disrepair cases across the organisation. You’ll use your communication skills and investigative approach to help resolve issues early, encourage alternatives to litigation, and challenge invalid claims with confidence.
You’ll deliver excellent customer service while ensuring full compliance, working collaboratively with a wide range of stakeholders to respond to incoming letters of claim in line with both legal and non-legal frameworks. Managing your own caseload, you’ll oversee the full end-to-end process, from the initial Letter of Claim through to successful closure, with a strong focus on achieving positive outcomes for our residents and the business. You’ll be based at our Sittingbourne office, with the option for working in a hybrid way when appropriate and as agreed with your manager.
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What You’ll Need
- You’ll be customer focused with strong written and verbal communication skills, with the ability to work at all levels within the business, to include providing clear instruction to others with timescales.
- The ability to provide direction to disrepair resource with a view to achieving results.
- The ability to resolve issues adopting a pragmatic and assertive manner whilst maintaining great people skills.
- The ability to deal with difficult & challenging customers.
- You’ll be empathic and consider all ADR issues from an equal footing.
- The ability to show initiative and propose solutions to issues identified.
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Closing Date
Thursday 30th July 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
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