Medical Protection Society
Case Manager
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London (hybrid)
Medical and Dental roles available
Full time, permanent
At Medical Protection Society (MPS), we’re the trusted partner that protects the careers, reputations and livelihoods of healthcare professionals. As the leading protection organisation for clinical professionals, we’re dedicated to safeguarding their careers, reputations and financial security when it matters most. We're looking for individuals to join our experienced and supportive Case Management teams, and have both Medical and Dental Case Manager roles available.
As a Case Manager, you’ll play a vital role in supporting doctors, dentists and other clinical professionals as they navigate complex medico/dento-legal challenges with skill and compassion. You’ll be the initial point of contact on our advice line, manage your own caseload, provide calm and confident guidance, and help our members achieve fair and timely outcomes, ensuring they feel supported, secure and empowered every step of the way. These roles sit within experienced and dedicated teams, renowned for providing expert support to our members during challenging times.
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We are looking for passionate and proactive individuals who thrive in a fast-paced environment, love problem-solving and want to make a real difference. Every day you’ll combine empathy, professionalism and expert judgement in an interesting, stimulating and rewarding role.
Role Responsibility
- Deliver timely, high-quality case handling in line with policies, SLAs, and KPIs.
- Use sound judgement to advise members and escalate complex issues where necessary.
- Communicate clearly and empathetically, ensuring members feel supported at every step.
- Identify opportunities for process improvement and participate in internal initiatives and projects.
- Maintain accurate records and uphold confidentiality at all times.
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The Ideal Candidate
- Proven ability to manage a varied workload independently and meet deadlines.
- Excellent written and verbal communication skills, with strong attention to detail.
- Sound problem-solving and decision-making skills, with a proactive mindset.
- High level of professionalism and discretion when handling sensitive information.
- Strong interpersonal skills and ability to build positive relationships with stakeholders.
- Good computer literacy and confidence using case management or CRM systems.
- Knowledge of medical/dental terminology or experience in healthcare/legal settings (desirable but not essential).
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