Michael Page
Case Manager
Glasgow
£25k/yr
Posted about 15 hours ago
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A Case Manager role
Client Details
A leading mortgage role
Description
Manage a busy pre-offer pipeline and keep cases moving efficiently.
- Answer broker calls and provide clear case updates.
- Respond promptly to broker and internal queries.
- Chase outstanding information, documents and actions.
- Work with Underwriting to package applications effectively.
- Keep case notes, communications and next steps up to date.
- Manage priorities, service levels and broker expectations.
- Escalate blockers and support smoother pipeline movement.
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Profile
Prior customer service experience.
- A task-oriented approach, with the ability to prioritise workload, maintain clear task lists, track outstanding actions, chase next steps promptly, update case notes and follow work through to completion.
- An understanding of the current regulatory landscape in respect of data protection, money laundering and treating customers fairly.
- Strong organisation skills, with the ability to work to strict deadlines and maintain excellent attention to detail.
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Job Offer
£25,000
High-quality working environment.
- Hybrid working.
- 30 days' holiday, plus UK bank holidays.
- Private health cash reimbursement plan.
- Employer pension contribution.
- Salary-sacrifice pension scheme, saving marginal rate on contributions.
- Salary-sacrifice nursery voucher scheme, as above.
- Employee assistance programme.
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Skills
Customer Service
Task-Oriented
Prioritisation
Data Protection
Money Laundering
Attention to Detail
Organisation Skills
Deadline Management