Case Manager Student Health and Professionalism Concerns - College of Medicine and Health - 107488 - Grade 7

Role Summary

We have an exciting opportunity for a Student Discipline and Professionalism Case Manager to join our diverse and vibrant Education support teams supporting students and staff across the University. We are passionate about providing service excellence and the role will offer you the scope to contribute by proactively by leading a team and identifying ways of enhancing the student experience, providing guidance and advice and supporting the successful delivery of academic programmes.

Main Duties

Investigations

Facilitating thorough investigations and preparing detailed reports in collaboration with the relevant Investigating Officer. In more complex cases this will involve working collaboratively with the University’s Legal Services team. Compiling, checking and indexing the case files for each case to ensure they are thorough and include the allegation of concern, any witness information or other evidence and the student’s initial response.

Hearings and Appeals

Providing proactive, professional and expert support and advice for Fitness to Practice Hearings by using your detailed knowledge of procedures, case history and licensing body guidance to support the decisions made by Case Presenters, Senior Academics and Committees in relation to appeals and Fitness to Practise outcomes. This will include: Exercising professional judgement and experience to guide others as appropriate. Managing the interview process for witnesses and students under investigation for Fitness to Practise Hearings; preparing accurate statements for agreement; briefing witnesses and students under investigation so that they are prepared for the hearing; ensuring outcomes of the hearings are actioned and followed through; providing professional support and advice in managing appeals, in collaboration with academic and professional services colleagues; recording and monitoring the progress of all appeals within the College, reporting on progress to the Head of Operations (Student Experience and Support). Maintaining an accurate record of all cases, providing management information to the University and the relevant Professional and Statutory Regulatory Body (PSRB) as required. Ensuring that cases which require suspension of study on health or conduct-related grounds are managed, progressed and reviewed with due regard to relevant legislation and institutional risk but also with sensitivity. This will require you to work collaboratively with a variety of stakeholders across the College and University. Acting as Secretary to College and University Misconduct and Fitness to Practise Committees, writing complete and accurate notes, and ensuring all required follow up letters are produced, to provide a comprehensive official record. This will require you to develop and maintain an excellent and in-depth knowledge of University legislation and procedure as well as professional body regulations and professional practice standards in order to be able to advise Committee panel members as appropriate.

Quality Assurance and Training

Devising appropriate, efficient, and effective quality assurance mechanisms which will meet both University and PSRB standards. Developing training materials and running regular training sessions and briefings for academic and clinical colleagues who are engaged in Fitness to Practise activities. Reviewing current procedures, guidance, and template documentation to ensure they are fit for purpose and reflect changes in regulations and best practice. This will require you to collaborate with and influence senior colleagues within the College and wider University to ensure the procedures and guidance are legally sound, transparent and comply with the licencing body's guidance. You will need to proactively identify if there are any conflicts and where there are suggest appropriate changes to procedure and guidance.

General

Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.

Required Knowledge, Skills, Qualifications, Experience

Educated to Degree level (or equivalent qualifications) plus relevant practical experience - where no equivalent qualification is held significant practical relevant experience and expertise in a series of progressively more demanding roles will be required. Ability to review and understand multiple regulatory frameworks, regulations and policies and implement complex procedures and guidance related to these. Ability to review complex University procedures and policies with a view to contributing to their ongoing development in light of operational, regulatory and legislative developments. Knowledge of external legislation that impacts on the areas of responsibility, including the General Data Protection Regulation, the Equality Act, and Human Rights Act Excellent organisational, communication and relationship building skills with the ability to deal confidently and professionally in providing accurate advice and guidance to a range of stakeholders including Clinical Academics, students, senior managers, academic staff and staff at all levels of the organisation and externally with key stakeholders in the NHS and professional bodies. Highly developed written communication skills, including the ability to draft succinct, sensitive and accurate guidance, reports and correspondence for a variety of internal and external audiences. Ability to negotiate and influence the direction of the service. Experience in working in a compliance-based organisation. Experience of sourcing, analysing and reporting on management data Able to show a conceptual and analytical approach to problems. Ability to maintain confidentiality in all areas of work. Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day-to-day activity in own area that those with protected characteristics are treated equally and fairly.

Further particulars can be found here

Informal enquiries to Sue Geraghty, email: s.e.geraghty@bham.ac.uk

View our staff values and behaviours here

Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .