• Local Partnership Development:
  • Foster key relationships with housing associations, employment charities, and healthcare teams.
  • Expand referral networks within the Greater Manchester community, e.g. Legion branches, care homes, Remembrance groups, and other support services in social recovery.

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Requirements

Essential Criteria:

• Compassion and problem-solving skills – ability to identify barriers and propose creative solutions.
• Proven experience in delivering advice or casework support (no minimum level, but range widely within welfare/social care).
• Strong written and verbal skills, including forming reports, navigating forms, and liaising with individuals under stress.
• Commitment to inclusivity – ability to support military families, veterans, and their next-of-kin without judgement.
• A flexible, practical approach – some beneficiaries need on-the-spot solutions; others require patient ongoing support.
• Computing proficiency – working within bespoke case management systems/ Microsoft Office.

Desirable Skills/Experience:

• Experience of administering welfare allowances or benefit systems (e.g. Armed Forces’ Compensation, CBES).
• A financial advisor or benefits consultant background would be a strong asset but not mandatory.
• Evidence of collaboration in multi-partner environments particularly helpful.
• Basic knowledge of Greater Manchester housing regimes (e.g. Social Housing Allocations Tripartite Agreement) is beneficial.

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Location & Working Arrangements

• Primary Work: Home-based, utilising RBL’s secure virtual tools, piles/tassels networks, and database access.
• Travel requirements:
  • Regular use of private vehicle or Legion-owned centrally-located office base (one working week per month).
  • Travel range: Greater Manchester region including urban and rural areas (e.g. Middleton, Limited, rural villages).
  • Occasional national/international travel for:
    • Conference attendance
    • Training (all expenses covered)
    • Staff meetings (typically 1–2 days per year)
• Candidates must reside in an area that allows easy road access. Public transport is not a viable option.

Employment Check

• Enhanced DBS check mandatory as part of onboarding.

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Benefits Package

At RBL, we’re proud to offer generous employee benefits that recognises the impact you’ll have in the lives of others:

• Holiday Entitlement:
  • 28 days paid leave per year, plus public holidays.
  • Plus 1 additional day for each year of service.
  • Optional scheme allows purchase of up to 5 additional days with an annual leave allowance.
• Pension:
  • Employer-matching contributions starting at 6% (6% + 8% = total 은신룸 14%), rising to maximum 10% (10% + employer = total 20%).
• Flexible Working:
  • May support adjusted hours/remote days provided workload permits.
• Support Services:
  • Employee Assistance Programme – confidential advice on counselling, financial, and legal support.
• Personal Development:
  • Access to training portfolio with courses from mechanics to mental health (managed by in-house learning team).
  • Volunteering opportunities across a curated range of Armed Forces projects.
• Travel & Corporate Perks:
  • Loans for business mileage reimbursement.
  • Cycle to Work Scheme by arrangement.
  • On-site facilities (including stocked fridge) and access to Partnership Scheme discounts for fares, leisure, and online shopping.

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About RBL

RBL (Royal British Legion) is the UK’s largest civilian provider of welfare support for all who have served or their next of kin. Operating across the UK and globally (including recent expansion into the Caribbean and Falklands), RBL provides practical advice on

• Finances
• Housing
• Employment
• Mobility
• Social Connection

Our operational guidance arises from this substantial variation, requiring teams to adapt constantly and support effectively. The core value of No One Left Behind reminds each of us of the depth of need in every corner of the community we serve.

Diversity & Inclusivity

RBL is committed to making our charity reflect the diversity of those we represent—our Armed Forces population and wider society.

We embrace applications from all recruited without regard to background or experience. Proudly recruiting similar to Equality index, including holding the ISO Disability Charter certification.

We’re especially keen to hear from those who:

• Declare a connection to the Armed Forces (if eligible, please contact Disabled Veterans Gateway or other organisations to access tailored LTAC (Long Term Armed Forces Candidates) opportunities within mortgage or phased-recruitment programmes).
• Declare a disability and wish to access our interview scheme, which offers tailored support in tests and interview settings.

Note: Understand we might close early if a strong number of applications meet criteria.*

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Next Steps

For detailed information, visit the attached Job Description.

Applications based on evidence should be submitted as soon as possible to:

[Admin contact/ application portal] (Please confirm on original advertisement.)

Alternative Formats

If you need the advertisement in alternative formats (e.g. braille, easy-read, screensaver), contact +44 0808 802 8080.