Royal British Legion
Case Officer
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Case Officer
Case Officer, Dorset Hampshire and Isle of Wight
Location: Homebased, with regular travel within the region Contract Type: Permanent Hours: Full time (35 hours per week) Salary: £29,170 per annum
About the Role
We are seeking a dedicated Case Officer to join our South West casework team, supporting Royal British Legion (RBL) beneficiaries across Dorset, Hampshire, and the Isle of Wight. This role involves providing direct support, advice, and guidance on a wide range of issues, including:
- Health
- Social care
- Employment
- Benefits
- Statutory support
- Housing
Our Casework Services team plays a crucial role in helping the Armed Forces community lead better, more fulfilling lives. Annually, we support over 12,000 people in the UK and abroad. Together with RBL’s wider network, the team ensures beneficiaries receive tailored support, regardless of their circumstances.
This is an opportunity to make a meaningful difference to those who have served to protect our nation.
Key Responsibilities
As a Case Officer, you will report to the Area Casework Services Manager and fulfill the following core duties:
- Manage and deliver casework support, including:
- Providing direct, person-centred advice and guidance to beneficiaries
- Assessing each individual’s needs and coordinating integrated support from regional specialists and external providers
- Ensuring seamless delivery of solutions by liaising with welfare partners, local services, and RBL’s own teams (e.g., Specialist Service teams, Recovery team, Branch Community Support, care homes, and Remembrance Services)
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Support strategic decision-making by:
- Collaborating with the Casework Services Manager and Head of Welfare to better understand regional beneficiaries’ needs
- Helping commission specialist services to improve future support offerings
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Advocate and enable access to available support, including:
- Informing beneficiaries about available welfare benefits and services
- Assisting them in accessing these resources efficiently
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Build local partnerships by:
- Developing strong working relationships with other welfare providers, community groups, and charitable organisations to optimise referrals and support coordination
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Work remotely and on-the-go:
- Travel within Dorset, Hampshire, and Isle of Wight for beneficiary visits and meetings
- Occasional national travel for training and regional meetings
Requirements
Essential Criteria
- Valid UK driving licence (essential for travel-based responsibilities)
- Commitment to delivering person-centred, high-quality support
- Capacity to work flexibly within a team, collaborating effectively
- Patience, empathy, and the ability to build trusted relationships
Desirable
- Past experience working with vulnerable individuals
- familiarity with Armed Forces-associated issues
- familiarity with benefits advice systems or social welfare structures
- Interest in continuing professional development in welfare casework
Employee Benefits
At RBL, we believe in supporting our team members with:
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- 28 paid holiday days (plus public holidays), increasing with tenure, plus an optional annual leave purchase scheme (up to 5 extra working days)
- Generous pension contributions, ranging from 6% to 10% of salary
- Flexible working arrangements available
- An Employee Assistance Programme, offering free, confidential counselling, financial, and legal advice
- A wide range of development courses by expert learning specialists, to align with your career goals
- Volunteering opportunities to enrich further contributions to our communities
- Travel loans, Cycle to Work schemes, and many additional perks
About Our Commitment to Diversity, Equality & Inclusion
RBL is committed to fostering a diverse and inclusive culture that reflects the Armed Forces community as well as wider society. We warmly encourage applications from all backgrounds, ensuring a respectful workplace for everyone.
To reinforce these values, we offer:
- Interview schemes for applicants self-identifying as:
- Ex-military (formerly known as Armed Forces charter pathway)
- Individuals with a disability (provided evidence clearly meets the role’s essential criteria in the Person Specification)
Application & Timeline
- Interview dates: 13th and 14th July 2026
- The recruitment team may close this vacancy early if sufficient applications are received; thus, early applications are encouraged.
For those requiring the advert or job description in an alternative format, please contact us on 0808 802 8080.
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