General Pharmaceutical Council (GPhC)
Case Officer
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We are looking to recruit highly skilled investigators with a passion for improving the safety of patients and maintaining public confidence in pharmacy.
Closing date: 3rd August 2026 (11.59pm)
Interview dates: W/C 7th September 2026 (In person assessment centre)
Salary: £31,613 - £36,698 per annum, depending on skills and experience, plus benefits
Location: Canary Wharf, London (Hybrid working)
Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday
The Role
This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team.
As a Case Officer you will be at the heart of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for maintaining your own case load, which will require you to identify regulatory concerns, plan and conduct proportionate investigations, assess the risks posed to patients and the public, interview witnesses and make recommendations to support fair and proportionate outcomes. You will work closely and collaboratively with colleagues across the inspection team, in-house advocates, and external legal and regulatory agencies.
The successful applicant will:
- Possess proven analytical skills, a critical eye for detail and strong written and verbal communication skills, with the ability to assess and adapt your style dynamically when needed.
- Have experience or be able to demonstrate the ability and propensity to conduct complex and detailed investigations, while demonstrating a high level of integrity and professional judgement, particularly when dealing with sensitive or confidential matters.
- Understand the importance of building effective relationships, taking responsibility and working as a team. They will be naturally curious and understand the bigger picture, recognising how their work contributes to team and organisational objectives.
- Take a person-centred approach to resolving conflicts and disputes, delivering a high-quality, customer-focused service. They will effectively balance the interests of a wide variety of people, including those that may be vulnerable.
- Thrive in a fast-paced and varied role, demonstrating adaptability and a willingness to develop new skills and knowledge with access to development opportunities, career pathways and training within the organisation.
- Be able to demonstrate accuracy whilst working efficiently to meet challenging deadlines.
- Have an unwavering commitment to equality, diversity and inclusion, reflecting these principles in their work and interactions with others.
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Benefits when joining our team
In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- Pension scheme.
- Flexible working arrangements.
- Career breaks and sabbaticals.
- Life assurance, season ticket loan, bike loan and many more.
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.
We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.
We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.
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Applying for this role
If you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.
Please note that applications without a supporting statement will not be considered.
Please consult the knowledge and skills section of the job description document to help you prepare your application.
We welcome applications from all sections of the community
We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.
Whilst we are proud to be members of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.
As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.
Important Notice for Applicants
As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.
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