Royal British Legion
Case Officer
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Case Officer, Greater Manchester
Location: Home-based, with regular travel within Greater Manchester Contract Type: Permanent Hours: Full-time, 35 hours per week Salary: £29,170 per annum
About the Role
Join RBL’s Greater Manchester casework team as a Case Officer, delivering critical support, advice, and guidance to beneficiaries across the region. Your work will focus on complex issues—from health, social care, employment, and housing to statutory and financial welfare needs. Every year, RBL supports 12,000+ beneficiaries across the UK, enabling them to thrive in veteran life.
As part of the Casework Services team, you’ll collaborate with internal and external partners to ensure beneficiaries receive integrated, person-centred solutions tailored to their unique circumstances. Based within a strong, supportive team focused on the Armed Forces community, your role is everything—and everyone—comes first.
Key Responsibilities
- Manage case support:
- Provide direct guidance, advice, and crisis support to beneficiaries
- Assess needs and coordinate services:
- Identify gaps in support, liaise with regional specialists, and facilitate access to tailored resources
- Share insights to improve services:
- Assist the Casework Services Manager and Head of Welfare in assessing regional benefit needs to shape future service delivery
- Advocate and enable access:
- Highlight additional support opportunities and assist beneficiaries in navigating them
- Partner across sectors:
- Develop relationships with local welfare providers, other Legion teams (especially Specialist Services, Recovery, Community Support, and bereavement), and external organisations
- Driver and travel requirements:
- Travel regularly across Greater Manchester for meetings and beneficiary home visits
- Occasional national travel for training
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Requirements
- Passionate advocate for veterans and service families
- DBS Enhanced Check required
- Greater Manchester (or easily commutable) as primary working location
- Network-ready: Proven ability to collaborate with ex-service charities, council services, and healthcare providers
- Fast-learning, detail-driven attitude to benefit systems and welfare advice
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Why Join Us?
Employee Benefits
- 28 paid holiday days (individually flexible, including holiday buy schemes)
- Generous pension contribution (6-14% from employer, depending on service)
- Flexible work solutions: Scale adjustments around seasonal/temporary commitments
- Employee Assistance Programme: Confidential 24/7 counselling and financial/legal advice
- Development investment: Free courses from potential career accelerators
- Volunteer opportunities
- Green incentives: Travel loans, cycle-to-work scheme
Our team values diversity and inclusion, mirroring the communities we serve. Armed Forces and disability interviews are available (eligibility via Person Specification).
Note: Applications always compete against AI-free shortlists aligned with the Person Specification. Apply early—early closure may occur if strong candidates are in place. For access to the full Job Description in alternate formats, call 0808 802 8080.
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