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Casework Support Officer
Casework Support Officer – Marks & Traces (M&T) Team
Location: Tamworth, Staffordshire
Employer: Eurofins Forensic Services (EFS)
About Eurofins Forensic Services (EFS)
Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe, delivering high-quality forensic testing solutions to police forces, legal organisations, and public sector bodies. Part of Eurofins Scientific, a global EUR 7.2 billion life sciences company, we ensure public safety, product authenticity, and environmental sustainability through cutting-edge forensic analysis.
Founded over 30 years ago, our advanced forensic laboratories now form one of Europe’s most comprehensive networks, supporting vital justice systems across the UK and Europe. At EFS Midlands, you’ll be part of a team with over 30 years of expertise, making forensic science a daily reality.
The Role
We are seeking a Casework Support Officer to provide admin, organisation, and logistics support to our leading Marks & Traces (M&T) Team at our Tamworth site. The M&T team examines and analyses critical forensic evidence such as:
- Glass & Paint
- Gunshot Residue (GSR)
- Ignitable Liquids & Fire Investigations
- Fibres & Noxious Substances
- Footwear & Marks Comparisons
This is an exciting opportunity to join a high-impact forensic team, where your support will directly assist in investigations that secure justice. As a Casework Support Officer, your role will be central to the smooth operation of the M&T team, from ensuring exhibit security to case documentation and team coordination.
Key Responsibilities & Accountabilities
Core Support Functions
- Provide comprehensive administrative support to the Marks & Traces (M&T) team, maintaining daily operational efficiency.
- Enter accurate and timely data into case management systems, spreadsheets, and internal databases.
- Coordinate the secure movement, booking, storage, return, and destruction of forensic exhibits while maintaining full chain of custody.
- Assist with case file preparation, including invoice processing, pagination, and handling customer/defence queries.
- Arrange travel, meetings, and visitor access, acting as the primary point of contact for both internal and external stakeholders.
- Oversee stock control, including ordering, replenishment, and monitoring of consumables and lab supplies.
- Assist with scheduled maintenance requests for lab equipment and liaise with external contractors where necessary.
- Support environmental compliance, including daily cleaning checks and monitoring when required.
- Undertake standard office administrative duties, such as filing, mail distribution, greeting visitors and security checks.
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Key Accountabilities
✔ Ensure all administrative processes are completed accurately, efficiently, and in accordance with documented procedures. ✔ Maintain the highest standards of data integrity, confidentiality, and regulatory compliance. ✔ Support the team in meeting operational deadlines and customer expectations. ✔ Uphold Eurofins’ core values: integrity, quality, and customer focus. ✔ Contribute to a safe, organised, and professional working environment.
Requirements & Qualifications
Essentials
- Strong administrative skills with excellent attention to detail.
- Proficiency in Microsoft Office (Excel, Word) is essential.
- Motivation, enthusiasm, and the ability to work independently and collaboratively.
- Demonstrable ** organisational skills** and ability to prioritise competing tasks.
- A proactive approach to resolving operational and logistical challenges.
Desirable
- Previous experience in administrative, logistics, or evidence-handling environments (e.g., laboratories, police evidenced rooms, or custody departments).
- Understanding of chain of custody processes, secure documentation, and regulated work environments.
- Experience working in ISO-accredited or compliance-sensitive settings.
- Familiarity with forensic terminology or rate-setting procedures will be beneficial but is not mandatory.
Security Clearance Requirement
Due to the sensitive handling of police and legal data, this role requires NPPV3+ Security Clearance. To proceed, candidates must:
- Hold 5+ years of continuous UK residency.
- Undergo police vetting; this includes criminal record checks, financial assessments, and vetting of family ties to ensure suitability.
- Be prepared for:
- Drug and alcohol testing (pre-employment & ongoing).
- Full disclosure of work history, financials, associations, and judgements/rulings.
- Regular reassessment of clearance during employment.
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Benefits Package
We offer a competitive compensation package plus extensive perks to support your work-life balance and career growth:
✅ 25 days annual leave + Bank Holidays (increases to 30 days with length of service) ✅ Company pension scheme (up to 6% employer contribution) ✅ Life Assurance (3x salary) ✅ Health Cash Plan + Employee Assistance Programme ✅ Enhanced family leave and sick pay policies ✅ Free on-site parking (site dependent) ✅ Wellbeing support, including:
- Perkbox benefits, discounts and health initiatives.
- Cycle-to-Work scheme, Tech equipment allowance.
- Volunteering, training, and holiday trading schemes. ✅ Refer a Friend scheme
Important Pre-Employment Information
Disclosure and Vetting:
- Vetting is conducted by an external police service. Honesty at every stage is essential to securing clearance.
- Prior involvement with firearm usage or ammunition (including clay pigeon shooting, airsoft, or commercial tools like nail guns) is critical information and must be disclosed during application. Staff will need to meet additional on-site precaution measures before entry.
Civil & Criminal Background:
- Pending convictions, financial difficulties, or disproportionate associations may impact clearance.
- Each application is evaluated individually.
For further information on the NPPV3+ SC clearing procedures, [view the robust security policy here](link to Eurofins vetting resource).
Apply Now
This is a fantastic opportunity to build a rewarding career supporting forensic investigations within a forward-thinking, client-service-driven organisation. If you are detail-driven, proud of your reliability, and passionate about contributing to justice systems, we encourage you to apply.
"Eurofins Forensic Services: Thriving where others stand still. Building a safer world, one case at a time."
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