Value Retail PLC
Cashier (40hr)
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Overview
In the role as a Cashier, you are responsible for efficient cash desk operations & merchandise presentation around the cash area whilst providing Customer Service Excellence to drive commercial success.
Responsibilities
- Participate in regular trainings to continuously develop
- Follow all induction related processes (e.g. Induction Workbook)
- Responsible for inducting new team members to cash desk
- Continuously increase product knowledge
- Follow all provided Collection Training & VM Guidelines
- Support in visual merchandising, stock management and replenishment around the cash desk area
- Support in managing stationary orders (including POS material)
- Be familiar with all company store & individual KPI’s & targets
- Follow all provided action plans to improve productivity
- Supporting in all operations for loss prevention & stock management
- Build & maintain a strong commercial awareness of competitors & local markets
- Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers
- Establish a customer centric mindset to ensure customer experience
- Responsible for CRM data gathering & quality management
- Support Store Management in transaction, complaint & return handling
- Proficient utilization of business systems & latest technology
- Follow all company policies (Health & Safety, Store Operations Manual, Retail Teamwear, etc.)
- Responsible for efficient cash management
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Qualifications
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- Previous experience in operating a cash desk, preferably in a premium retail environment
- Passionate & knowledgeable about the brand
- Strong organization skills
- Commercial mindset
- Excellent communication skills at all levels
- Ability to be flexible & adaptable to the need of the business
- Willingness to constantly learn & develop
- Proficient utilisation in latest technology
- High cultural knowledge & awareness
- Perceptive of customer needs
- Fluent in a second language would be an advantage (spoken & written)
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