Arena Entertainment
Casino/iGaming Risk & Operations Analyst (Miami or London)
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About Us
Arena Entertainment is a cutting-edge, multinational company specialising in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain technology and artificial intelligence. We work closely with crypto exchanges, and payment providers to deliver innovative solutions to our users. With office locations in Gibraltar, London, and Miami, we are dedicated to creating groundbreaking products that leverage the power of blockchain and AI to shape the future of these industries.
About the Role
We’re looking for a detail-oriented Game Risk & Operations Analyst to join our team in Miami Beach or London. This is a behind-the-scenes operational role focused on monitoring player activity, reviewing payments, and identifying fraudulent or irregular behaviour. You’ll play a key part in protecting platform integrity, ensuring fair gameplay, and supporting secure payment processes.
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If you’re analytical, data-driven, and experienced in fraud, payments, or game integrity within iGaming, this role offers strong exposure to operational risk and investigative analysis.
What You’ll Be Doing
- Review and analyse flagged gameplay to detect irregular patterns such as collusion, bot activity, chip dumping, or advantage play
- Investigate suspicious account activity including multi-accounting, bonus abuse, and account takeovers
- Monitor and review withdrawals to ensure accurate and compliant processing
- Investigate failed or high-risk transactions and mitigate chargeback exposure
- Conduct risk assessments using internal tools and behavioural data
- Prepare clear investigation reports and escalate findings where required
- Support player reviews and ensure alignment with internal policies and regulatory standards
- Collaborate with Payments, Compliance, and Customer Support teams to maintain operational efficiency
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What We’re Looking For
- Previous experience in Payments, Fraud, Risk, or Operations within the iGaming industry
- Strong understanding of payment flows, fraud indicators, and gameplay risk patterns
- Excellent analytical skills with high attention to detail
- Confidence reviewing large volumes of transactional and behavioural data
- Strong written communication skills for reporting and documentation
- Ability to work shifts, including evenings or weekends
- Experience conducting gameplay or game integrity reviews
- Strong Excel or reporting skills
- Familiarity with fraud monitoring or back-office systems
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