English National Opera
Casual Box Office Sales Assistant
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Salary: £15.30 per hour
Hours: Casual
Location: London Coliseum
About the Role
We're hiring proactive and customer-focused Box Office Sales Assistants to join our team at the London Coliseum.
Box Office Sales Assistant play a vital role in connecting audiences with world-class performances, helping to maximise ticket sales, enhance the visitor experience, and ensure every interaction is welcoming, efficient and memorable.
This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences in London's largest West End theatre.
Requirements:
- Proactive sales approach with experience in cross-selling and upselling
- Strong customer service and communication skills across various channels
- High attention to detail, particularly in data entry and compliance
- Ability to work collaboratively
- Flexible and responsive to dynamic work environments and customer needs
- Solid IT skills including experience using Microsoft Office Programmes
- Knowledge and experience in using ticketing systems
- Knowledge and experience working with ticketing agents
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Please see our recruitment pack for full details of the role.
Application Process:
- Application deadline: This is a rolling advertisement, and applications will be reviewed as they are received. There is no fixed closing date; however, we may close the vacancy if we receive a high volume of applications. Please note that opportunities may not be immediately available and, therefore, it may take longer than usual for us to get in touch. We will contact candidates should a suitable opportunity arise.
- Interviews: Interviews for this role will be held at the London Coliseum and will be arranged based on candidate availability.
- Reasonable adjustments: If you require any reasonable adjustments for the application or interview process, please contact workwithus@londoncoliseum.org.
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Equal Opportunities:
London Coliseum is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.
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