Hand Picked Hotels
Casual Front Office Porter
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Casual Front Office Porter
Casual Front Office Porter – Rookery Hall Hotel & Spa
Location
Nantwich, Cheshire, CW5 6DQ
Salary & Benefits
- Starting at £13.00 per hour + service charge
- Excellent colleague benefits
- Uniform and meals provided on shift
Job Type
Casual contract, flexible hours (including weekends & varying shifts).
About the Role
Come and join our team at Rookery Hall Hotel & Spa, part of Hand Picked Hotels.
Step into a workplace where understated luxury and meticulous attention to detail create unforgettable experiences for every guest and member. Set within 38 acres of beautifully manicured Cheshire countryside, this historic Georgian manor has been reimagined for modern travellers—an inspiring setting to grow your hospitality career.
As one of the first friendly faces guests encounter, you’ll help create a calm, refined atmosphere in our award-winning spa while assisting with bespoke treatments, dining, and exceptional service. Luxury here isn’t bold—it’s felt in professionalism, consistency, and anticipating guests’ needs before they even speak.
If you’re passionate about elegant, personalised hospitality and enjoy thriving in a supportive, dedicated team, Rookery Hall Hotel & Spa offers a rewarding environment to develop your skills.
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Key Responsibilities
- Welcome & engage guests throughout their stay with personalised recommendations.
- Assist with arrivals, valet parking, luggage handling, and smooth guest orientation.
- Collaborate with all departments to ensure seamless, seamless service.
- Maintain teamwork & clear communication to deliver exemplar hospitality.
This role requires proactive enthusiasm and adaptability to fluctuating shifts, including weekends.
What’s in It for You?
✅ Competitive hourly rate (£13.00) with incremental pay reviews. ✅ Share of service charge for top performance. ✅ Uniform & free meals provided during shifts. ✅ A welcoming, inclusive culture celebrating diversity and long-term team bonds.
Who Are We Looking For?
We seek proactive, enthusiastic candidates with:
- A willing attitude and friendly welcoming nature.
- Passion and pride in delivering exceptional, personalised service.
- Front office hospitality experience (preferably in a luxury 4 or 5-star hotel).
- Strong local knowledge to offer insightful recommendations for guests.
- A valid, clean driving license (required for valet parking duties).
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About Hand Picked Hotels
Founded by Julia Hands MBE in 2001, we remain a closely held, family-owned business owning 21 unique luxury hotels across the UK, from Scottish countryside to coastal retreats.
Our mission? Creating magical, personalised escapes rooted in individuality, family values, community, and care. We’re proud to demonstrate these commitments through:
🌿 Sustainable operations – Green Tourism accredited for environmental responsibility. 🏡 Each property showcases distinct British beauty, with a commitment to unparalleled guest experiences.
Apply Today
If you’re an experienced Front Office Porter eager for a role in a luxury hotel, apply now to take the next step at Rookery Hall Hotel & Spa.
📌 Hand Picked Hotels is an Equal Opportunity employer. All applicants must be eligible to live and work in the UK.
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