Hilton
Casual Guest Service Agent
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Guest Service Agent – Seasonal Position
About the Role
Exceptional hospitality starts with you. Picture yourself brightening someone’s day—that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you won’t just ensure smooth check-ins and check-outs; you’ll craft memorable experiences that leave guests with lasting warmth and appreciation.
Every interaction is an opportunity to shine.
Responsibilities
Empowering guests with:
- 24-hour weekly commitment
- Greeting & Check-In Excellence:
- Warm welcome & seamless check-in (verification of details, room assignment, key allocation, welcome materials, and bell service support)
- Efficient Check-Out Process:
- Processing departures (verifying charges, handling payments, issuing receipts, POS system accuracy)
- Hotel & Local Knowledge:
- Expert familiarity with room types, rates, promotions, and area attractions to support guest inquiries
- Upselling & Revenue Growth:
- Recommendations for hotel amenities to maximize room/service revenue
- Guest Delight:
- Handling requests/resolutions with care, urgency, and tailored communication
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Qualifications
Success at Hilton is rooted in our core values. The ideal candidate embodies:
- A passionate drive for hospitality—spreading warmth and integrity in every action
- Leadership energy, inspiring those around you
- Trust in collaborative teamwork as a catalyst for excellence
- A sense of ownership, led by accountability
- Discipline & urgency, treating every moment as an opportunity to make an impact
About Us
Join a Legacy of Warmth
Hilton doesn’t just set new standards in guest experience—we’ve built a workplace culture recognized among the World’s Best by Fortune and Great Place to Work. With over 3 billion global guests welcomed, we’re grounded by our mission: "Fill the Earth with the Light of Hospitality."
Compassion Without Compromise
Growth and fulfillment start here. Whether you’re launching your career or exploring a fresh path, Hilton’s journey is built around you.
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About the Team
Hire for the role, embrace a career—and help us maintain a legacy of hospitality excellence. Discover more at our Careers blog.
Benefits (UK)**
Hospitality extends to you too. Hilton invests in our Team Members with unparalleled perks:
- Go Hilton Travel (110 discounted stays), with room rates as low as $40 USD/night
- Employee Stock Purchase Program (ESPP)—own Hilton with a 15% discount
- Paid parental leave for eligible Team Members
- Dedicated caregiving support through our concierge
- Crisis Concierge for practical and emotional assistance
- World-class wellbeing resources, including a free EAP and personalized support
Benefits are subject to location and program terms.
(Benefits availability described are indicative of available programs.)
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