Role Overview

You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team.

Day to Day Key Responsibilities

• Team Culture & Leadership – Build a supportive, high-performing team environment with strong collaboration.
• Team Development – Identify and nurture talent to help team members grow.
• Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
• Bar Operations – Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
• Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
• Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
• Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
• Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
• Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.