Millennium Hotels UK/EU - Careers
Casual Receptionist
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Casual Receptionist – Copthorne Hotel Manchester
The Copthorne Hotel Manchester is seeking an experienced Receptionist to provide a warm welcome and efficient customer service to our guests.
Do you enjoy delivering excellent customer service? Do you enjoy helping people? Are you a great team player?
About the Role
As a Casual Receptionist, your key responsibilities include:
- Providing a friendly and efficient service to guests, ensuring all company policies and procedures are strictly adhered to
- Conducting accurate shift handover checks, detailing all items requiring attention in the handover diary and ensuring the shift checklist is completed to required standards
- Handling float checks and accurately processing all cash transactions throughout the shift, including the issue and use of safety deposit boxes
- Being fully aware of current hotel promotions, ensuring they are offered to maximise guest occupancy and revenue
- Ensuring clear communication with all departments to deliver exceptional customer service, including knowledge of daily functions, events, and special enquiries
- Maintaining full awareness of safety procedures, including Fire, Bomb, Health, and Safety protocols, as well as emergency response protocols
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Requirements
We are looking for applicants with the following experience and attributes:
- Previous experience in a quality hotel
- Excellent communication skills
- A positive, ‘can do’ attitude
- The ability to work well under pressure
- Strong customer service skills
- Experience with Front Office Management Systems, e.g., Opera
- Flexibility to work weekends and as scheduled
About the Hotel
The Copthorne Hotel Manchester is located on the charming Sum mitra Quays waterfront, with easy access to MediaCityUK. It features modern guest rooms with Standard, Club, or Suite options, alongside the Clippers Brasserie, offering a traditional menu with waterfront views. The Clippers Bar serves midday meals and evening drinks.
About the Group
Millennium Hotels and Resorts operates over 120 hotels worldwide, including 21 premium hotels in Europe, positioned near landmark attractions and business hubs.
Within the group, properties are divided into four distinct collections:
- Leng’s Collection
- M Social Collection
- Millennium Collection
- Copthorne Collection
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Each is crafted with a unique identity to cater to different guest types.
For Our Team
We offer a competitive benefits package:
- Cash Health Plan cover option
- £12.21 hourly rate
- Career development opportunities and regular salary reviews
- Employee Discounted Accommodation and F&B worldwide
- Life Assurance (where applicable)
- Apprenticeship, Placement, and Training programs
- Meals provided on duty
- Free/subsidised car parking
- Social events, wellbeing programs, and team activities
- Uniform provided
- Holiday accrual based on length-of-service
- Referral bonus
** commitments**
We are an equal opportunities employer. Vaccinations (including COVID-19) will be required beyond registration as part of ongoing protection measures.
In line with the Immigration and Asylum Regulations 1996, all applicants must:
- Be eligible to work in the United Kingdom:
- Provide evidenced confirmation upon recruitment success.
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