Frasers Group
Casual Sales Assistant
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Casual Sales Assistant
Sales Assistant — Flannels
Welcome to Flannels Flannels aren’t just a store—they’re where luxury lives. Carrying over 200 of the world’s most coveted designer and contemporary brands, we set the benchmark for premium fashion across the UK, both in-store and online. Attention to detail drives everything, from the moments customers experience to the way collections are presented. If you’re passionate about fashion and believe in craftsmanship, this is where you’ll thrive.
### The Role: The Face of Premium Luxury Retail
This isn’t an ordinary sales assistant position. As a Sales Assistant at Flannels, you’re the trusted stylist, the person who delivers that effortlessly exclusive experience that makes customers return.
- From the moment the doors open, you create the kind of service that feels personal, polished, and unmistakably high-end.
### What’s In It For You
How we reward talent and drive opportunities:
- Competitive pay—recognising the value you bring to the table
- Staff discount across Frasers Group brands (enjoy exclusive access throughout the year)
- Real career progression—we grow fast, so you can too
- Premium working environment designed to inspire you and your customers alike
- Training & development to refine your skills and open doors to new opportunities
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### Job Description
What You’ll Do
Deliver luxury-savvy customer experience with precision and style:
- Welcome every customer as if they’re entering an exceptional space—treating each interaction as unique
- Ask insightful questions to understand needs, listen actively, then deliver stylish recommendations with confidence
- Stay ahead of trends, collections, and brand nuances so every suggestion feels intentional
- Bring to life promotions, loyalty incentives, and any little attention-to-detail extras that add value
- Handle transactions fastidiously—accuracy and professionalism are a must
- Maintain the shop floor at gallery standards—presentation is non-negotiable; sparkle matters
- Start every morning by preparing the store for trading completely and aesthetically
- Seize natural opportunities to suggest smart add-ons or alternatives without overstepping
- Uphold Flannels’ service standard—consistently delivering refined, thoughtful, and unmistakably-first-class experiences
- Follow all policies and procedures to maintain flawless standards
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### Qualifications
What You’ll Bring
We’re looking for someone with:
- Confidence and drive to make every shift count
- Strong communication and people skills—you connect easily with diverse customers
- A genuine passion for excellence in customer service
- A team-first mindset—you thrive in fast-paced, collaborative environments
- Reliability and adaptability, ready to meet change head-on
- Real appetite for designer and contemporary fashion (eyes and instincts ahead of trends help)
### How We Work
Our values are the foundation of everything we do—possible only with a team that moves together:
- Think Without Limits—bravery and bold action propel us forward as a business
- Own It and Back Yourself—take responsibility, master the basics, and deliver at high levels
- Be Relevant—stay connected to people, partners, and the planet to make our impact meaningful
Interest in this role is fierce, and we close applications when the right person is found. Apply early to avoid missing out!
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