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Casual Sales Assistant
Working at Flannels
Luxury lives here. Home to over 200 of the world’s most coveted designer and contemporary brands, we shape the standard for premium fashion across the UK—both in-store and online. At Flannels, every detail matters: from the warmth of our greeting to the ways we curate exceptional collections.
If you combine passion for fashion with a commitment to doing things properly, you’ll feel immersed in the experience we’re building.
Sales Assistant
This isn’t just another shop-floor role. As a Sales Assistant at Flannels, you’ll embody the essence of luxury retail—setting the first impression, becoming a trusted stylist, and enabling customers to return time and time again. You’ll design moments that are personal, polished, and effortlessly premium from the second our doors open.
Why Join Flannels?
What’s in it for you?
- Competitive pay tailored to your contributions
- Staff discount apply across the entire Frasers Group brand family
- Real career growth – we’re expanding rapidly, and your potential grows with us
- A premium environment designed to inspire (ourselves and our customers)
- Training and development to refine your craft and chart your career path
Job Description
What You’ll Do
Welcome every customer as if they’re entering a bespoke experience, because at Flannels, excellence is both the ambition and the expectation.
- Quickly build rapport with customers by asking the right questions and listening deeply.
- Style confidently and intentionally—your recommendations need to feel genuine and informed.
- Stay ahead of the latest collections, brand nuances, and aesthetic trends—so your suggestions shine.
- Introduce promotions, loyalty programmes, those little extras that elevate a purchase into an exceptional memory.
- Transact smoothly—with absolute accuracy, professionalism, and even the subtlest touch of luxury.
- Keep the shop floor flawless. Presentation is a given here.
- Ensure your store is trade-ready daily: Market restocks, prep stations, and make minute details sparkle.
- Train your eye to spot sales opportunities: the perfect add-on or a smarter, more tailored suggestion—sharing it naturally.
- Deliver conditioned services—service that’s consistent, considered, and undeniably Flannels—every single time.
- Follow our policies and procedures with discipline. Our standards are high, and they’re exactly why we succeed.
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Requirements
What You’ll Bring
- Unshaken confidence, relentless energy, and an ambient drive to consistently deliver.
- Sharp communication and genuine people skills. Other customers feel the difference.
- A passion for exceptional service. You believe in serving beautifully—because broad excellence starts with intent.
- Team-first mindset, honed under the invigorating pressure of fast-paced retail.
- Flexibility, adaptability, and the ability to embrace change without friction.
- A real interest in designer and contemporary fashion. You live to share the artistry of what we create.
- The reason ** customers keep coming back.
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A Culture That Moves With You
Our Values Shaping Every Moment
Think Without Limits Move quickly. Seize opportunities. Inspire your team to act with boldness so that every shift feels purposeful, and the achievements we make together metamorphose the store.
Own It and Back Yourself Take ownership. Master the core of your role, then build from there. Bold action, accountability, and relentless execution propel our success.
Be Relevant Stay connected to our people, our partners, and the planet. We deliver meaningful impact while demystifying the balance of retail taste and responsibility.
Deadlines and Decisions
This role is highly sought-after—once we find the right person, we close the application. We encourage you to apply early to ensure you’re in the room.
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Jessica, London
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