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Role Purpose
JOB DESCRIPTION
Retail Assistants are responsible for carrying out the front-line selling effort, driving sales revenue for the organization, creating the ultimate experience for our fans, as well as maintaining excellent retail standards through the back-of-house operations. Retail Assistants will drive results through effective communication and a demonstrated ability to work as a member of a winning team! Retail Assistants will usually be expected to work a part-time schedule which can include days, nights, and weekends.
Responsibilities
- Greet fans and ask questions to help make their shopping experience an enjoyable one
- Make recommendations based on observations and conversations with fans
- Help execute a brand connection by ensuring fans enjoy a seamless shopping experience
- Maintain sales floor and/or stockroom standards with an eye to detail
- Process sales transactions via the Fanatics Point of Sale System (POS)
- Housekeeping, cleanliness, and general standards
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
- Perform additional responsibilities as directed by the management team
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Experience & Knowledge
- Past experience working in retail or sales preferred
- Ability to work independently and responsibly in a fast-paced environment
- Availability to work extended hours on game days and during events
- Foreign language skills are beneficial but not essential
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Job Knowledge, Skills and Abilities
- Possess a fun, professional demeanor
- Demonstrated ability to build product knowledge of Team/League inventory
- Demonstrated ability to work as a member of a team in fast-paced environments, servicing a diverse fan base
- Ability to maintain high standards of organization and cleanness
- Proven ability to overcome obstacles while maintaining a positive, can-do attitude
- Strong verbal communication skills
The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope/level of the role
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