Keoghs
Casualty Fraud Litigated Claims Handler
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Department: Claims Management
Location: Bolton
Description
The File Handler will manage a caseload of suspected fraudulent EL/PL cases on behalf of a number of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues together with experience and/or appreciation of the documents and evidence required in these types of cases. The majority of the cases will be Fast-Track with the potential to handle Multi Track/Intermediate Track cases up to £100K, cases are generally handled on a non-delegated authority basis.
Key Responsibilities
- Considering concepts and merits of primary and secondary liability in employer and public liability claims.
- Handling matters in accordance with client SLA’s.
- Initial report/review and setting strategy for the management of the claim.
- Reviewing evidence (e.g. Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports).
- Dealing with Disclosure.
- Conducting investigations.
- Conducting CMC’s and applications.
- Review and report re exchange of evidence, receipt of medical evidence, joint statements or at any other stage.
- Instructing Counsel/investigators/medical and other experts.
- Drafting questions to medical experts.
- Costs Schedules.
- Dealing with routine correspondence & reviewing matters throughout.
- Drafting in general.
- Research.
- Counter Schedule.
- Pre-Trial reports.
- Attending Conferences and Trial with Counsel.
- Preparing/checking Trial Bundles.
- CRU appeal.
- To ensure compliance with the SRA Standards & Regulations.
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Working Hours
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton Office.
Skills, Knowledge and Expertise
- Experience of handling a caseload of EL/PL files.
- Previous litigation experience.
- Meeting targets.
- Positive, confident and enthusiastic.
- Good advocacy skills.
- Excellent listening, verbal and written communication skills.
- Good client care skills and evidence of working to client guidelines on a non-delegated basis.
- Ability to prioritise work, keep to deadlines and work under pressure.
- High level of analytical skills.
- Ability to make decisions and delegate effectively.
- Ability to anticipate problems and identify solutions.
- Ability to maintain concentration and pay attention to detail.
- Driven to achieve.
- Excellent IT Skills.
- Ability to work within the Keoghs Shared Values framework.
- The ability to demonstrate resilience and self-control.
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Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
- We are connected.
- We are innovative.
- We are dynamic.
- We succeed together.
Benefits
- Davies Incentive Plan.
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
- Family Cover Private Medical Insurance (Bupa).
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
- Death in Service.
- Critical Illness Cover.
- PHI/Income Protection (Private health insurance).
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme*.
- Tech Scheme*.
- Season Ticket Loan*.
- Gym Flex*.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.
- after successfully completing probation
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