Keoghs
Casualty Litigated Claims Handler
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Department: Claims Management
Location: Bolton
Description
The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues together with experience and/or appreciation of the documents and evidence required in these types of cases.
The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings, and EL/PL files handled on a Delegated Authority basis. In addition, the Assistant File Handler will support File Handlers on tasks within their caseloads.
Key Responsibilities
- Considering concepts and merits of primary and secondary liability in employer and public liability claims.
- Handling matters in accordance with client SLA’s.
- Initial report/review and setting strategy for the management of the claim.
- Reviewing evidence (e.g., Witness statements, GP records, Occupational Health/ Personnel records, property inspection reports).
- Dealing with Disclosure.
- Conducting investigations.
- Conducting CMC’s and applications.
- Review and report re exchange of evidence, receipt of medical evidence, joint statements, or at any other stage.
- Instructing Counsel/investigators/medical and other experts.
- Drafting questions to medical experts.
- Costs Schedules.
- Dealing with routine correspondence & reviewing matters throughout.
- Drafting in general.
- Research.
- Counter Schedule.
- Pre-Trial reports.
- Attending Conferences and Trial with Counsel.
- Preparing/checking Trial Bundles.
- CRU appeal.
- To ensure compliance with the SRA Standards & Regulations.
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Working Hours
- 35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
- Primary location for this role is Parklands, Bolton Office.
- We are hybrid workers with attendance required 1 day a week in the office.
Skills, Knowledge and Expertise
Essential
- Self-confident with good telephone and communication skills with people at all levels inside and outside the business.
- An ability to organise and prioritise tasks using initiative.
- Calm under pressure with the ability to re-prioritise and delegate effectively when required.
- An ability to maintain attention to detail when dealing with repetitive tasks.
- Good Literacy and IT skills.
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.
- Ability to work effectively within the Keoghs Shared Behaviour framework.
- Contributes actively to an environment in which colleagues work cooperatively with each other.
- Ability to meet performance targets.
- Positive, confident, and enthusiastic.
- Excellent listening, verbal, and written communication skills.
- Good client care skills and evidence of working to client guidelines on a delegated basis.
- Ability to prioritise work, keep to deadlines, and work under pressure.
- High level of analytical skills.
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Desirable
- Previous personal injury file handling experience.
- Legal Education- ILEX, LPC, or equivalent work experience.
- Experience of handling a caseload of EL/PL files would be advantageous.
- Previous litigation experience is preferred.
- Good advocacy skills.
Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this, our four values are at the heart of everything we do:
- We are connected.
- We are Dynamic.
- We are Innovative.
- We succeed together.
Benefits
- 25 days holiday per year which increases with the level of service (opportunity to buy & sell 3 days).
- Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within the first month of joining.
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support, and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living, and financial & legal wellbeing.
- Death in Service.
- Critical Illness Cover.
- PHI/Income Protection (Private health insurance).
- Pension Contribution based 5% Employee / 3% Employer.
- Cycle to Work Scheme*.
- Tech Scheme*.
- Season Ticket Loan*.
- Gym Flex*.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.
*after successfully completing probation.
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