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Casualty Loss Adjuster
Casualty Loss Adjuster
Department: Claims Management Employment Type: Permanent - Full Time Location: Home, United Kingdom
About the Role
We believe that great performance starts with great people. At Davies, our values are rooted in collaboration to succeed together, making us an exceptional place to work. Each employee is valued, supported, and benefits from excellent offerings, including but not limited to:
- Reward platform: Discounts for over 800 retailers
- Holiday entitlement: 25 days rising with service (plus option to purchase up to 5 extra days per year)
- Access to development, training, and professional qualifications
- Company car or car allowance
We are seeking an experienced Casualty Loss Adjuster to join our growing team. An ideal candidate for this role would be a seasoned Casualty Adjuster/investigator looking for a fresh challenge, as we prioritize transferable skills and impactful qualities.
This field-based role requires travel across caseloads in the South East region.
Key Responsibilities
- Liaise with insurers, policyholders, and brokers
- Investigate allocated claims both in the field and from the office
- Compile all necessary evidence and documentation
- Draft Preliminary Reports covering evidence, policy indemnity, legal liability, quantum, and tactics
- Determine and execute appropriate actions for case resolution
- Negotiate settlements where appropriate, within their authority limits
- Communicate professionally with all parties to progress cases toward conclusion
- Ensure full compliance with client requirements and documented internal procedures
- Maintain updated reserves through regular case reviews
- Stay informed through training programmes and relevant technical changes
- Follow all reasonable instructions from line managers as required by business needs
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Skills, Knowledge & Expertise
- Prior experience as a Loss Adjuster
- Proven track record in investigating and handling Casualty Claims
- Strong understanding of insurance markets and related legal principles
- Knowledge of Civil Procedure Rules and the Claims Portal
- Exceptional communication skills at every level
- Customer service excellence
- Ability to work collaboratively in teams
- Strong planning and organisation skills
- Self-reliance in managing workloads
- Demonstrated adaptability and flexibility
- Proficient IT skills
- Essential: Full, valid driver’s licence
Job Benefits
Career & Purpose
- Access to the Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies program with career learning opportunities
Environmental & Social Impact
- Support through the Davies Foundation
- Local charity funding initiatives
- Pennies To Heaven fundraising program
- Employee Resource Groups (ERGs)
- Employee volunteering programme
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Financial Wellbeing
- Pension provision (5% employee + 5% employer contribution)
- My Choices at Davies:
- High-street discounts
- Financial wellbeing hub
- Life assurance: Provided at four times salary
- Refer-a-friend scheme
- Cycle-to-work scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity, and adoption pay
Metal, Physical & Emotional Wellbeing
- Health and wellbeing initiatives at the centre (focusing on mobility, nutrition, mental health, and financial health)
- Discounts with 100+ UK retailers
- Employee Assistance Programme (EAP): 24/7 confidential helpline
- Annual holiday entitlement: 25 days, increasing to 26 days after 5 years and 27 days after 10 years
- Flexible working options:
- Hybrid roles available
- Work-from-home flexibility
- Opportunity to join a collaborative office space
- "Dress for your day" environment
- Inclusive employment policies covering:
- Menopause
- Fostering-friendly practices
- Fertility support
- Sabbatical leave
- Baby loss/miscarriage support
- Flexible benefits:
- Holiday purchase plan
- Health cash plans
- BUPA dental plan option
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