Shawbrook
Category Manager - Operations and Delivery Procurement
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Category Manager - Operations and Delivery Procurement
Senior Global Procurement & Category Manager
Company Description
Shawbrook provides finance to a wide range of customer segments, delivering a premium experience, flexibility, and certainty. As a purpose-led organisation, we focus on creating long-term, sustainable value for our stakeholders.
Our offering is diversified, with innovative lending propositions tailored to meet specific needs across:
- SME lending
- Real estate (professional landlords, property investors)
- Personal loans (digitally delivered)
We attract deposits through premium experiences, choice, and consistent value, powering our lending model—a unique "best of both" approach combining deep human expertise with advanced digital, tech, and data capabilities. This enables us to deliver:
- Excellent customer experiences
- Efficient operations at scale
Our agile, innovative culture drives high employee engagement and attracts top talent. If you’re proactive, ideas-driven, and believe in challenging the status quo, we’d love to hear from you.
Why work with us?
✅ Join a bank built for the modern world, breaking traditional lending barriers. ✅ Excel in a fast-paced, innovative environment with clear impact. ✅ Achieve better solutions through complex problem-solving. ✅ Contribute to a diverse culture that supports underrepresented groups. ✅ Align with a company that cares about society and sustainability—and grows with you.
Job Description
A broad, high-impact role spanning strategic category management and hands-on commercial delivery, acting as the Procurement "front door". Responsibilities include:
- Triage spend requests
- Run sourcing events (RFx, evaluation, negotiation, award)
- Manage contracts and drive savings targets
- Embed procurement systems (CLM, P2P tools) in an FCA-regulated environment
Key Responsibilities
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🔹 Category Management & Sourcing
- Generalist coverage across indirect/corporate spend categories (no fixed vertical).
- Develop data-driven category strategies using spend analysis and market intelligence.
- Execute full sourcing cycles (RFx, supplier evaluation, negotiation, contract award).
- Optimise supplier base (consolidation of ~1,200 suppliers).
- Drive savings—track monthly against Company targets and a stretched target.
- Collaborate with Relationship Owners to build and manage a savings/sourcing pipeline (price optimisation, volume leverage, process efficiency).
🔹 Contract Management & Commercial Control
- Maintain the contract register and negotiate mid-tier commercial agreements (e.g., SLAs, liability protections, IP, exit clauses, payment terms).
- Escalate risk deviations to Legal where applicable.
- Treat contract renewals as sourcing opportunities, not administrative tasks.
🔹 Operational Delivery (P2P & Systems)
- Lead implementation of the new procurement tool (end-to-end orchestration/CLM) during Year 1 (workflow design, training, change management).
- Serve as the operational front door, enshrining policy-based triage and managing the new system.
- Interface with Finance-led P2P system: promote adoption, ensure data quality, resolve queries.
🔹 Governance & Compliance
- Maintain FCA-compliant audit trails and manage waivers/exceptions.
- Work with Third Party Risk Management (TPRM) on supplier due diligence and sourcing oversight.
Qualifications
✔ Essential
- Generalist category management expertise across multiple indirect spend categories.
- Confidently independent lead status for complex sourcing events.
- Commercially fluent—able to review, redline, and assess lower-level agreements.
- Experience in procurement operations: PO management, contract registers, supplier onboarding.
- Track record of driving system adoption and process change (e.g., automation, tool rollout).
- Proficiency in MI & reporting (spend dashboards, savings trackers, pipeline analytics).
- High attention to detail in regulated environments (FCA-compliant documentation).
- Stakeholder management (Finance, senior business sponsors).
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🔹 Desirable
- CIPS qualification (Levels 4–6) or progress in this direction.
- Hands-on experience with CLM or procurement orchestration tools (e.g., Coupa, Ivalua, Zip, Omnea, Jaggaer, Atamis).
- Understanding of FCA Material Outsourcing & Third Party Risk Management (TPRM) frameworks.
- Experience in P2P system migrations or redesigns.
- Supplier consolidation or tail spend optimisation expertise.
- Acquisitiveness in AI-enabled procurement tools.
- Background in digital transformation, SME tech, or change programmes.
Department: Strategy
(This role focuses on strategic procurement efficiencies within the Company’s broader growth initiatives.)
Benefits
🌿 Your Wellbeing
- Market-leading family policies (Maternity, Adoption, Paternity from Day 1).
- Free mental health support (Headspace & Peppy apps for personalised wellness).
- Employee Assistance Programme (EAP) for mental health, finance, and general work-family-life support.
- Cycle-to-work scheme, gym discounts, and a contributory pension scheme.
🎯 Your Lifestyle
- Minimum 27 days holiday, plus flexibility to buy/sell holiday days.
- Nationwide gym discounts and access to retail/online brand partners.
- Charitable giving & community initiatives to foster culture.
📈 Your Contribution
- Discretionary bonus scheme tied to individual and Company success.
- Shawbrook’s annual recognition programme for role models and team excellence.
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