Shawbrook
Category Manager - Operations and Delivery Procurement
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Category Manager - Operations and Delivery Procurement
The Opportunity
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly—we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our “best of both” approach combining deep human expertise with advanced digital, tech, and data capabilities. This combination not only allows us to deliver excellent customer experiences but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas, and believe anything is possible, you’re our kind of person.
Why work with us?
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that does too
- Have a commitment to continuous professional growth
The Role & Responsibilities
A broad, high-impact role combining strategic category management with hands-on commercial delivery. Acting as Procurement’s "front door", this person will triage spend requests, run sourcing events, negotiate and manage contracts, own a savings target, and help embed Shawbrook’s new procurement end-to-end orchestration and CLM systems—all within an FCA-regulated environment.
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Key Responsibilities
Category Management & Sourcing
- Generalist coverage across indirect/corporate spend categories (no single vertical)
- Develop category strategies using spend analysis and market intelligence
- Run end-to-end sourcing events (RFx, evaluation, negotiation, award)
- Own the renewals pipeline and drive supplier rationalisation across ~1,200 suppliers
- Contribute to company and stretched savings targets (tracked monthly)
- Work with Relationship Owners and business teams to build and manage a savings/sourcing pipeline (price, volume, consolidation, efficiency)
Contract Management & Commercial Control
- Manage and update the contract register
- Negotiate lower-level commercial agreements (SLAs, liability, IP, exit rights, payment terms)
- Identify and escalate risk deviations to Legal where needed
- Treat renewals as sourcing opportunities, not administrative tasks
Operational Delivery (P2P & Systems)
- Assist in supporting the implementation of the new procurement orchestration/CLM tool (workflow design, training, change management)
- Operate as procurement front door with policy-based triage and manage new procurement orchestration tool
- Lead the interface into the Finance-owned P2P system: adoption, data quality, and query resolution
Governance & Compliance
- Maintain FCA-compliant audit trails
- Manage waivers and exceptions
- Coordinate sourcing activities and supplier due diligence with Third Party Risk Management
The Person
Qualifications
Essential
- Experience in generalist category management across multiple indirect spend areas
- Confidence running sourcing events independently, including complex deals
- Commercially literate in contracts: able to review and redline low-level agreements
- Strong background in procurement operations (P2P, PO management, contract registers, supplier onboarding)
- Track record of driving system adoption and embedding process change
- Strong management information (MI) and reporting skills (spend dashboards, savings trackers, pipeline reports)
- Stakeholder management experience, including finance and senior business sponsors
- High attention to detail; comfort in audit-ready, regulated environments
- Strong written communication (business cases, briefings, MI packs)
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Desirable
- CIPS qualification (Level 4–6) or working towards it
- Hands-on experience with CLM or procurement orchestration tools (e.g., Coupa, Ivalua, Jaggaer, Zip, Omnea, Ariba, Proactis, Atamis, Gatekeeper)
- Understanding of FCA Material Outsourcing and Third-Party Risk Management (TPRM) frameworks
- Experience in leading or supporting P2P system implementation or redesign
- Background in supplier consolidation or tail spend rationalisation
- Familiarity with AI-assisted procurement tools
- Experience in digital transformation or technology programmes
Reward
Your Wellbeing
We prioritise your health and well-being with the following benefits:
- Market-leading family-friendly policies (including access to Maternity, Adoption, and Paternity policies from Day 1)
- Free access to Headspace (mindfulness & meditation)
- Free access to Peppy digital health app (support for fertility, parenthood, menopause)
- Employee Assistance Programme (EAP) (support for various needs, including finance, mental wellbeing, and more)
- Cycle-to-work scheme
- Discounts on gym membership
- Contributory pension scheme and death in service benefits
Your Lifestyle
We support work-life balance with:
- Minimum 27 days holiday per year
- Flexible holiday scheme (option to buy/sell holiday days)
- Discounts on gym membership nationwide
- Access to discounts on high street and online brands
- Community support and charitable giving
Your Contribution
We reward contributions to our success with:
- Annual discretionary bonus scheme to recognise outstanding performance
- Proudly Shawbrook recognition scheme (helps thank colleagues for accomplishments)
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