Serco Plc
Catering and Hospitality Team Leader
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Catering and Hospitality Team Leader
Location: HMP Doncaster, Marsh Gate, Doncaster DN5 8UX
Salary: £29,878.49 per annum plus excellent benefits
Schedule: Full time (40 hours per week), working Monday – Friday, 8:30am – 4:30pm
About the Role
Ready to impact a better future?
As a Catering and Hospitality Team Leader in our Catering team, you’ll play a vital role in delivering a safe, high-quality food service in a secure environment. You’ll lead colleagues and support prisoner training while ensuring every meal meets required standards for quality, safety, and dignity.
In this role, your work has real purpose. You’ll help support rehabilitation by developing skills, maintaining structure, and ensuring consistent catering provision that touches lives every day. By leading with care, professionalism and pride, you’ll help create a positive impact on our community and contribute to a better future.
Responsibilities
You’ll be entrusted to:
- Lead the day-to-day operational management of the kitchen and hospitality services
- Ensure meals are prepared, produced, and served in line with prison service standards and set times
- Supervise, support, and train colleagues and prisoners in food preparation and catering practices
- Maintain high standards of hygiene, safety, security, and food quality at all times
- Manage meal planning, ordering, stock control and production levels
- Support audits, manage complaints proactively, and uphold local catering procedures
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Requirements
Experience & Skills
You’ll be a great fit for this role if you have:
- Experience working in large-scale catering or a similar high-volume environment
- A good understanding of food hygiene, health & safety, and HACCP principles
- Strong people skills, with the ability to lead, delegate, and coach others
- Confidence working within structured procedures and security-focused environments
- Basic IT skills and the ability to maintain accurate records
Vetting & Checks
- This role requires Baseline Personnel Security Standard (BPSS) clearance:
- Verifies identity, employment history, nationality, and criminal record
- ), Depending on the role, additional formal security clearance (CTC or SC) may be required, including detailed background checks.
- UK residency requirements may apply for certain levels of access.
- Completion of an Occupational Health Questionnaire for ongoing support
Benefits
We’re one of the top 1% of international employers, offering:
- Salary: Competitive with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave plus bank holidays
- Training & Development:
- Over 1,100 internal courses
- Funding for qualifications and apprenticeships
- Mentoring opportunities and internal progression focus
- Wellbeing:
- 24/7 Employee Assistance Programme
- BUPA Anytime Healthline
- Wellbeing app, SimplyHealth cash plans (healthcare savings)
- 30% discount at Serco-managed leisure centres
- Discounts: Savings across 1,000+ retailers (food, clothing, entertainment, travel)
- Employee Networks: Dedicated groups for support, networking, and community-building:
- SercoInspire (Gender)
- SercoEmbrace (Multicultural)
- SercoUnlimited (Disability)
- In@Serco (LGBT+)
- Charity Support: Paid volunteering day or tax-free Payroll Giving
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About Serco
At Serco, everyone has an important role in redesigning and improving public services for the benefit of all. We’re 50,000 strong, working globally in areas like defence, justice, healthcare, and transport.
Diversity & Support
Serco is committed to diversity, inclusion, and fair opportunity, offering:
- Reasonable adjustments at interview and employment
- Encouragement of diverse applications
- Hybrid work structure in many roles
- Proud holder of the Gold Inclusive Employer Standard
- Knowledge Exchange Scheme to help job seekers
- Support through Ban the Box policy for those with unspent convictions
Join a workplace that grows with you—apply today and help create positive impact.
For application support, contact 0345 010 4000.
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