Mitie Cleaning & Hygiene Services
Catering Assistant
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Catering Assistant
Better places, thriving communities.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Catering Assistant who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.
Contract: Permanent
Type of Employment: Part Time
Hours: 10.5 hours per week
Rate of pay: £12.71 per hour
Shift pattern: Variable Hours Over Friday, Saturday and Sunday
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY12HQ
Role Overview
This role supports the delivery of a safe, high‑quality patient catering service within a hospital environment. You will assist with meal preparation and service, work closely with ward teams, and ensure patient needs are met with care, dignity, and accuracy.
Key Responsibilities
You will be responsible for supporting patient meal services at ward level, including serving meals in correct portions and following dietary, allergen, and Trust procedures. The role involves using a patient meal‑ordering tablet to accurately record and manage orders, working in cold conditions within the RDU preparation kitchen, and assisting with meal preparation, plating, and distribution. You will also be expected to clean patient catering areas and equipment daily, in line with Food Safety, Health & Safety, and Infection Control standards, and to communicate effectively with patients, ward staff, managers, and colleagues to ensure a smooth and compassionate service.
What We're Looking For
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We are looking for someone with a caring, patient‑focused approach who can work both independently and as part of a team. Previous experience in patient or healthcare catering is desirable, but not essential, as training will be provided. You should be comfortable using digital devices such as tablets, able to work in cold environments, and have good numeracy, literacy, and communication skills. Reliability, organisation, adaptability, and good time management are important for this role.
Is This Role Right for You?
Do you enjoy working in a role that directly supports patient care and wellbeing? Are you comfortable using tablets or digital systems to record information accurately? Can you work in a busy hospital environment, including cold‑prep areas and ward settings? Do you take pride in maintaining high standards of cleanliness, safety, and hygiene? Are you able to communicate clearly and kindly with patients and ward staff?
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
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We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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