Serco Plc
Catering Assistant
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Location: James Cook University Hospital, Middlesbrough, TS4 3BW
Hourly Rate: £12.92 per hour plus excellent benefits
Schedule: Permanent, Part-time, 17.5 hours per week. Two-week rota working hours 09:30 to 14:30. Week 1: Monday, Tuesday, Saturday, Sunday. Week 2: Wednesday, Thursday, Friday.
Ready to impact a better future?
As a Catering Assistant in our Patient Catering team, you’ll help deliver a high-quality food service that supports patient wellbeing and contributes to a positive hospital experience. You'll play an important role in ensuring meals are prepared, handled and delivered safely, efficiently and with care.
Our work touches lives every day, and this role is no exception. By helping maintain high standards of food safety, hygiene and service, you’ll support patients when they need us most while making a positive impact within the hospital community.
What you’ll do as a Catering Assistant
- Support the delivery of a high-quality patient catering service within the hospital environment.
- Wash pans, prepare food, crockery and meal trolleys in line with service requirements.
- Follow food safety, temperature monitoring, receipt and storage procedures.
- Maintain accurate records to support effective service delivery.
- Ensure equipment, work areas and food preparation environments remain clean and hygienic.
- Report equipment defects, health and safety concerns, and service issues to the appropriate supervisor, while actively participating in training and development activities.
Does this sound like you?
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- You have a strong commitment to delivering excellent customer service and care.
- You understand the importance of food hygiene, health and safety, and safe working practices.
- You can work effectively as part of a team and follow procedures accurately.
- You take pride in maintaining high standards of cleanliness and presentation.
- You’re reliable, flexible and willing to learn through ongoing training and development.
What we offer
- 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks:
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As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Let’s impact a better future, together. Apply today.
A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
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