ISS Facility Services UK
Catering Manager
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Catering Manager
Catering Manager
Contract: Professional Services, Production & Technology
Location: Yeovil, BA20 2YB
Hours of work: 40 (Monday – Friday)
Contract Type: Permanent
We are seeking a Catering Manager to oversee the strategic and day-to-day management of all food and beverage services across our client’s site in Yeovil.
This role is responsible for ensuring a high-quality, compliant, and engaging dining experience for colleagues while maintaining operational excellence.
Job Description
The successful candidate will:
- Manage a wide range of services, including staff restaurants, vending, hospitality, and events such as meetings and social functions.
- Work closely with vendors and stakeholders to drive performance, innovation, and alignment with sustainability and wellbeing objectives.
Key Responsibilities
- Oversee all food service operations, including:
- Staff restaurants
- Cafés
- Vending
- Hospitality
- Event catering
- Ensure seamless service delivery through third-party vendors and internal teams.
- Monitor KPIs, SLAs, and customer satisfaction metrics to maintain high service standards.
- Act as the primary liaison between ISS and the client.
- Lead vendor performance reviews and ensure contractual compliance.
- Ensure full compliance with UK food safety regulations, including:
- HACCP
- Environmental Health Officer (EHO) standards
- Conduct audits, risk assessments, and manage:
- Incident reporting
- Allergen controls
- Manage budgets, cost control, and forecasting, while identifying:
- Cost-saving opportunities
- Revenue-generating opportunities
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Professional and Personal Competencies/Qualifications
Essential:
- Proven experience in managing food operations within:
- Large corporate
- Hospitality
- Campus environments
- Strong knowledge of food safety legislation and quality assurance systems, such as:
- HACCP
- ISO 22000
- Excellent stakeholder management and vendor negotiation skills
- Financial acumen with experience managing:
- Large budgets
- Contracts
- Strong leadership, communication, and team management skills
- Passion for sustainability, innovation, and enhancing customer experience
About Us
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working closely with customers, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards, and caring individuals, ISS helps our customers achieve their purpose—be it hospitals healing patients, businesses driving innovation, or airports safely transporting families home. ISS is committed to doing business the right way, prioritising corporate responsibility. Our passion is people.
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We offer a challenging and exciting career with opportunities to develop, grow, and make a meaningful impact.
Our Values
#Becomewhoyouwant #Bepartofsomethingbigger #aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
Equality and Diversity Commitment
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.
- Proud Gold Employer Recognition Scheme (ERS award holder)
- Signatory to the Armed Forces Covenant, supporting veterans, reservists, and military families
- Joint Forces Programme provides mentoring and career support for the Armed Forces community and their spouses
- Disability Confident Committed (Level 2) employer, promoting inclusive hiring practices aligned with the UK government’s Disability Confident scheme
ISS fosters inclusivity and diversity, creating a more creative, productive, and fulfilling work environment.
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